Copy link to clipboard
Copied
Dear team,
Our code service of converting docx to pdf works well before and our IT team didn't update the code. But one day the function has some problem that there is an error showed below. I'm sure the docx file is ok and can be opened. Please help to have a look at the error and kindly to give me a feedback. Thanks a lot~
"errors": [
{
"message": "InternalServerErrorException: Failed to sign the document\nPath: C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\upload\\P25-00003_EL.docx.\nError: The input file appears to be corrupted and cannot be processed.; requestId=dd322948-c09b-464e-8ea1-0899b7fb4f6a",
"locations": [
{
"line": 2,
"column": 3
}
],
"path": [
"uploadEngagementLetterFile"
],
"extensions": {
"code": "INTERNAL_SERVER_ERROR",
"stacktrace": [
"Error: InternalServerErrorException: Failed to sign the document",
"Path: C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\upload\\P25-00003_EL.docx.",
"Error: The input file appears to be corrupted and cannot be processed.; requestId=dd322948-c09b-464e-8ea1-0899b7fb4f6a",
" at C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\@avista+nestjs-logger@2.1.5_@nestjs+common@9.4.3_reflect-metadata@0.1.14_rxjs@7.8.1__@nestjs+_axroniocw6hhtvsbk3h7nsa3va\\node_modules\\@avista\\nestjs-logger\\logger.interceptor.js:47:49",
" at Observable.init [as _subscribe] (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\observable\\throwError.ts:123:68)",
" at Observable._trySubscribe (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\Observable.ts:244:19)",
" at C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\Observable.ts:234:18",
" at Object.errorContext (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\util\\errorContext.ts:29:5)",
" at Observable.subscribe (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\Observable.ts:220:5)",
" at C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\operators\\catchError.ts:121:25",
" at OperatorSubscriber._this._error (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\operators\\OperatorSubscriber.ts:79:13)",
" at OperatorSubscriber.Subscriber.error (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\Subscriber.ts:91:12)",
" at OperatorSubscriber.Subscriber._error (C:\\Users\\maria.zhou\\Desktop\\Study\\Engagement-Letter\\backend\\node_modules\\.pnpm\\rxjs@7.8.1\\node_modules\\rxjs\\src\\internal\\Subscriber.ts:124:24)"
]
}
}
],
2 Correct answers
Are you referring to the Document Generation API? If so, we are investigating the issue. It seems to be related to a Word update.
Please test again. Engineering tells me that they have released a patch update to Document Generation. Can you conform it's fixed?
Copy link to clipboard
Copied
Sorry for the wrong discription. The service actually is merge mutiple files to one pdf. I upload a signature that has been convert to a json file and a simple docx file, I want to merge them into one pdf but has an error "The input file appears to be corrupted and cannot be processed.". I'm sure that the docx file can be opened and not be destroyed. The requestId is 4ba88f69-cb83-4efa-962a-ad1e600dcba4. Could you kindly help me to solve it. Thanks a lot~
Copy link to clipboard
Copied
Are you referring to the Document Generation API? If so, we are investigating the issue. It seems to be related to a Word update.
Copy link to clipboard
Copied
Thank you for your reply. Yes, I think it is indeed caused by the update of Word. Waiting for your updation. Furthermore, if there is any other solution about it, could you please kindly let me know? Maybe update the SDK version or something else. Thank you~
Best Regards.
Copy link to clipboard
Copied
Please test again. Engineering tells me that they have released a patch update to Document Generation. Can you conform it's fixed?
Copy link to clipboard
Copied
Hi~Sorry for my late reply. I tested it just now. The api works successfully. Thank you so much!
Copy link to clipboard
Copied
Thank you for the confirmation.
![](/skins/images/42B6B64E7EF069F02DB4A943F8EB4C57/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/42B6B64E7EF069F02DB4A943F8EB4C57/responsive_peak/images/icon_anonymous_message.png)