Converting Word to PDF 502 Error with paid Adobe Service PDF

Report · Apr 03, 2023

I have a logic app setup for one of my Project, the point is to create 3-4 different contracts at the same time, while on the front-end UI, the user will have to wait for this process to finish to get to the next page.

Now, on few occasion (not always), some of this "Convert Word to PDF" will fail randomly in one of the 4 contracts. And the error message is 502 Bad Gateway.

"innerError": {

"error": {

"code": "INTERNAL_SERVER_ERROR",

"message": "Error occurred while processing the request; transactionId=1e395724-bc87-4f54-b418-b1ba900ff8d2"

}

From the developer console Insight, I do not see any records of 502 cases.

So, I am wondering what could be the cause, if anybody else has experienced this kind of issue before.

Thank you.

Report · Apr 03, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.