DocGen API Returning an Internal Server Error for 2 Specific Docs

[Josh5CED]

Error Specifics: 

ServiceApiException [message =Internal server error; transactionId=ZaMHYIVTW2F79ZwwCV8jDwrDq1JeyDej, requestId = qZD8NvQf6m9MEmAyXUL1VsbebafBpi07, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

ServiceApiException [message =Internal server error; transactionId=9MjoYY4wDNJyuDGPkfC2npD4Q2dlaDUV, requestId = jpwCIllZ1LWHOjl0CGsg9tkM7dhtJ0gp, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

When using the .NET PDFServices SDK, I'm receiving the above errors when I attempt to generate PDFs from 2 of my documents. I have a list of 8 similar documents and only those 2 of the 8 are erroring. The JSON data being sent is the same for all 8 of the documents, so I don't think the error is there. I don't see anything in the documents themselves that might cause errors either.

[Josh5CED]

Enterpise support ensured me typical response time was 24 hours, it's been around 96. This is a breaking bug.

[Raymond Camden]

Any chance you could share the Word doc with me, and JSON data too?

[Josh5CED]

The ContractData.json file is the same file I send for both of the documents listed below.

These two .docx files fail 100% of the time I try generating them, however the 6 other contract documents I'm testing are working 100% of the time.

[Raymond Camden]

Sorry for the delay. I can confirm this issue. I've got it down to one particular page. Going to see if we can figure this out.

[Josh5CED]

Hey Raymond, I just wanted to check in to see if there's anything I can do on my end to help move this along?

Thanks!

[Josh5CED]

@Raymond Camden Can you let us know which page in particular is erroring in each document so we can re-write those pages to work around the error?

[Raymond Camden]

I forget what page it was on page 3, and literally boiled down to {{ Contract.FinanceAPR }}. It may also involve the table it is in. I got this to our engineers so hopefully we can figure it out soon.

[Justin22850586uzz0]

I think im facing a similiar issue, was there a fix for this?

[Creative363219397w3x · Accepted solution]

I have been facing the same issue for the last Week. What is the solution for this?