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DocGen API Returning an Internal Server Error for 2 Specific Docs

New Here ,
Jun 21, 2021 Jun 21, 2021

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Error Specifics: 

ServiceApiException [message =Internal server error; transactionId=ZaMHYIVTW2F79ZwwCV8jDwrDq1JeyDej, requestId = qZD8NvQf6m9MEmAyXUL1VsbebafBpi07, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

ServiceApiException [message =Internal server error; transactionId=9MjoYY4wDNJyuDGPkfC2npD4Q2dlaDUV, requestId = jpwCIllZ1LWHOjl0CGsg9tkM7dhtJ0gp, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

 

When using the .NET PDFServices SDK, I'm receiving the above errors when I attempt to generate PDFs from 2 of my documents. I have a list of 8 similar documents and only those 2 of the 8 are erroring. The JSON data being sent is the same for all 8 of the documents, so I don't think the error is there. I don't see anything in the documents themselves that might cause errors either.

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New Here ,
Jun 25, 2021 Jun 25, 2021

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Enterpise support ensured me typical response time was 24 hours, it's been around 96. This is a breaking bug.

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Any chance you could share the Word doc with me, and JSON data too?

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New Here ,
Jun 25, 2021 Jun 25, 2021

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The ContractData.json file is the same file I send for both of the documents listed below.

These two .docx files fail 100% of the time I try generating them, however the 6 other contract documents I'm testing are working 100% of the time.

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Sorry for the delay. I can confirm this issue. I've got it down to one particular page. Going to see if we can figure this out.

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New Here ,
Jun 30, 2021 Jun 30, 2021

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Hey Raymond, I just wanted to check in to see if there's anything I can do on my end to help move this along?

Thanks!

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New Here ,
Jul 01, 2021 Jul 01, 2021

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@Raymond Camden Can you let us know which page in particular is erroring in each document so we can re-write those pages to work around the error?

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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I forget what page it was on page 3, and literally boiled down to {{ Contract.FinanceAPR }}. It may also involve the table it is in. I got this to our engineers so hopefully we can figure it out soon.

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New Here ,
Jan 26, 2022 Jan 26, 2022

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I think im facing a similiar issue, was there a fix for this?

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