Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
3

Embed API issue

New Here ,
May 13, 2024 May 13, 2024

Since today we have an Embed API issue. 
The pdf viewer doesn't show a preview anymore.

I get this error:
`Feature can't be enabled or disabled` @featureConfig.js

 

TOPICS
PDF Embed API , PDF Services API
2.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2024 May 13, 2024

Can you share the URL where you see this? We had a release a few days ago (https://developer.adobe.com/document-services/docs/overview/pdf-embed-api/releasenotes/).

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 13, 2024 May 13, 2024

I don't know if this helps, but I am currently seeing an error on this page
https://documentservices.adobe.com/view-sdk-demo/index.html#/view/FULL_WINDOW/Bodea%20Brochure.pdf

nsitu_0-1715622241494.pngexpand image
The error is  similar to the one reported by @Carl37356504spww 
Feature can't be enabled or disabled
setFeatureEnability @ featureConfig.js:188

Setting a breakpoint here reveals that the console error is happening in the context of a series of cases among which various features are possible, but the feature "GENAI_ANON"  has no corresponding case, and as such it falls back to the default case. 

nsitu_1-1715622465470.pngexpand image

 

Of note, there is also an additional error here, not yet explicitly mentioned.  (It may or may not be related):
Uncaught (in promise) Edit dropin is not loaded

nsitu_2-1715622897446.pngexpand image

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2024 May 20, 2024

So I see the error in console as well, BUT, the PDF loads, and in your screenshot it loads as well. Can you confirm that the error *appears* to be harmless, vs what Carl said?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2024 May 23, 2024

Hi Raymond,

We started having this same issue from today and the PDF is not loading in the viewer when using FireFox.

=========================================
Feature can't be enabled or disabled
Uncaught (in promise) Edit dropin is not loaded
rendering worker created
Uncaught (in promise)
Object { code: "PREVIEW_RENDERING_FAILED" }
rendering worker created

===================================================

However, in Edge and Chrome browsers the PDF is loading in the viewer.

At the same time its opening in few other PCs in all the browsers.

Cheers

Prabhu

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 24, 2024 May 24, 2024

What OS? I tried Firefox on Windows and it worked fine.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2024 May 24, 2024
The OS is Windows and since it works in Firefox in few other PCs, we suspect this to be a local issue. We will see from our side for any specific in those PCs.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 24, 2024 May 24, 2024

@Raymond Camden thanks for your question. Indeed the PDF does load on this URL. https://documentservices.adobe.com/view-sdk-demo/index.html#/view/FULL_WINDOW/Bodea%20Brochure.pdf 
As for whether the error is "harmless", this may depend on the situation. I see your point that the core functionality is not affected. However if your goal is to inspire confidence among users, then in my mind error messages are not enitrely harmless. But I would love to learn more about others' expectations and experiences in this regard. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 03, 2024 Jun 03, 2024

We have the same issue and the PDFs won't render anymore.

 

ThorstenSchneider_0-1717417425261.pngexpand image

 

We had plenty of times the problem already that after recent updates the API was not working anymore at all. Overall there seems to be some kind of very poor quality management which leads us to look for another product instead. If there were at least some options to work with older (stable) versions, but in a product where you always gets the latest version thats really not acceptable.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

Being able to specify a specific version is something we've absolutely flagged as a must have improvement. Right now though it isn't possible. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2024 Jun 04, 2024
LATEST

Would be highly appreciated if that was possible. Overall I am always wondering why so few implementations of the Adobe API are in place. But this might be exactly the reason. Right now in our company there are 20 people in proofreading department who can't work anymore and there is absolutely nothing we can do about it, except changing to another product of Enfocus. Impossible to use your product for a live production system.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources