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Embed API - "PREVIEW_RENDERING_FAILED"

New Here ,
Jul 19, 2023 Jul 19, 2023

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Hello! 

I have seen that i am not the only one with this issue, however I didn't see it resolved anywhere, so I will try to post it again. 

 

We are getting the following error code in our app: 

Klara29443457rjry_0-1689764192596.png

This error occurs at irregular intervals, and sometimes the same document works or does not work - so it cannot be the document nor the authentication. Is there any indication as to what might trigger this and how to resolve this? 

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correct answers 1 Correct answer

New Here , Aug 23, 2023 Aug 23, 2023

Same here! We need a fix please.

For my the issue only appears while I am toggling a device preview in chrome

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Hello. I'm with the same error in my application.
According to customers, the problem started last week.

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New Here ,
Jul 24, 2023 Jul 24, 2023

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 I have verified that it appears that signed documents are causing this issue. I don't know if it's just them, but they sure are.

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New Here ,
Jul 24, 2023 Jul 24, 2023

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Bruno293364179org_0-1690209957658.png

The error that appears in the code.

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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I'm having the same issue, my customers say they started noticing after last week, pdf aren't sign and at max are 1mb

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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The issue is inconsistent even with the pdf's that fail it sometimes may load

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New Here ,
Jul 24, 2023 Jul 24, 2023

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Correct. Then we have 2 issues with the Embed API:

  • The inconsistent load of them all;
  • The PDF with digital signature, which keeps loading, and generate the error that I've posted above.

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New Here ,
Jul 25, 2023 Jul 25, 2023

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In my case, with google chrome, the problem became only with the console opened

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New Here ,
Aug 21, 2023 Aug 21, 2023

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Was there a resolution to this issue, we have started experiencing the same thing?

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Also having this issue - would appreciate a fix ASAP

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Same here! We need a fix please.

For my the issue only appears while I am toggling a device preview in chrome

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New Here ,
Sep 06, 2023 Sep 06, 2023

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I'm having the same error, need a fix.

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