Embed API - "PREVIEW_RENDERING_FAILED"

[Klara29443457rjry]

Hello! 

I have seen that i am not the only one with this issue, however I didn't see it resolved anywhere, so I will try to post it again. 

We are getting the following error code in our app: 

This error occurs at irregular intervals, and sometimes the same document works or does not work - so it cannot be the document nor the authentication. Is there any indication as to what might trigger this and how to resolve this? 

[Bruno293364179org]

Hello. I'm with the same error in my application.
According to customers, the problem started last week.

[Bruno293364179org]

 I have verified that it appears that signed documents are causing this issue. I don't know if it's just them, but they sure are.

[Bruno293364179org]

The error that appears in the code.

[andres253863769ru0]

I'm having the same issue, my customers say they started noticing after last week, pdf aren't sign and at max are 1mb

[andres253863769ru0]

The issue is inconsistent even with the pdf's that fail it sometimes may load

[Bruno293364179org]

Correct. Then we have 2 issues with the Embed API:

• The inconsistent load of them all;
• The PDF with digital signature, which keeps loading, and generate the error that I've posted above.

[Alessandro27856169j4cy]

In my case, with google chrome, the problem became only with the console opened

[JamesDean5655]

Was there a resolution to this issue, we have started experiencing the same thing?

[chrisb27697179]

Also having this issue - would appreciate a fix ASAP

[AliFarahat · Accepted solution]

Same here! We need a fix please.

For my the issue only appears while I am toggling a device preview in chrome

[Ankush32081658u5p5]

I'm having the same error, need a fix.

[help2447472086ah]

Was having this issue and for me it was that we were initializing the PDF embed but not actually rendering the PDF on the page right away.  If the PDF wasn't rendered in 60sec then it would timeout and fire this error.  Refreshing and rendering the PDF would solve the issue.
The fix for me was only calling the previewPDF logic when the PDF became visible/rendered on the page.  I'm sure you could also render it hidden (display:none) but I didn't test that out.
Hope it helps!