Empty response from PDF Extract API

[Maximiliano Cruz]

We've been testing Adobe PDF Extract API to extract table information from PDFs using the code samples provided by Adobe. It has been working good for almost 80% of the files we tested, but for the rest 20%, we keep getting empty results (already checked that the PDF contains information to be extracted). There's no error response, we even get a json file, but without extracted info or tables.

We tested the following appoaches:
1. Extracting tables (it's already a searchable PDF)
2. Running OCR and then extracting table (just to confirm)
We got empty results for both cases on that PDF files. Has anyone experienced this? Is there a workaround?

[Kyle Julé]

Hi there,

If you're comfortable providing the problematic PDF files, we can take a look at what's going on.

Feel free to email me at aft14024@adobe.com 

[Maximiliano Cruz]

Thanks for the response @Kyle Julé ! I'll obfuscate the personal data and share with you next week.

[Chris242871088ltw]

I am having a similar problem, were you able to find a resolution?