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Error 504 for request documentGeneration.status (GET)

New Here ,
Apr 03, 2022 Apr 03, 2022

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Hi , I am receiving Gateway Timeout issue for  documentGeneration.status api with error code 504001 returned from Adobe.This is happening when request id generated from  documentGeneration(POST) api has happened few days back.This issue is not happening when request id generated from  documentGeneration(POST) api is immediately checked in documentGeneration.status GET call.So older request ids are not helping get access to the downloaded document.Please let me know if I need to provide more details.

 

Request Endpoint: https://cpf-ue1.adobe.io/ops/id/38d2UjGyDEvRMSSdfiQiSn9b2xSrIxFr

Response Body:

{
"error_code": "504001",
"message": "Gateway Timeout"
}

Response Headers: {
"Connection": "keep-alive",
"Content-Length": "52",
"Content-Type": "application/json",
"Date": "Mon, 04 Apr 2022 05:54:38 GMT",
"Server": "openresty",
"X-Request-Id": "vkWMHPxDxZHAeogGS1mOD3DHIhse0pxR"
}

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Recording of the issue attached.

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Team,

Can someone pleae advise here?

Thank you!

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