I’ve encountered an issue multiple times when trying to extract PDFs that are about 300-400 pages long and under 20 MB in size. The process frequently results in either a Polling Timeout or an INTERNAL_SERVER_ERROR. Could you please look into this matter and let us know what might be causing these issues? We appreciate your prompt attention to this matter.
File "/usr/local/lib/python3.11/site-packages/adobe/pdfservices/operation/internal/api/platform_api.py", line 80, in status_poll
response = polling2.poll(
^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/polling2.py", line 203, in poll
if check_success(val):
^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/adobe/pdfservices/operation/internal/api/platform_api.py", line 64, in is_correct_response
raise ServiceApiException(job_error_response.get('message'), ResponseUtil.
adobe.pdfservices.operation.exception.exceptions.ServiceApiException: description =Unable to process the message even after retries; requestTrackingId=b416bdda-36aa-4631-82b4-4ce578824d56; statusCode=500; errorCode=INTERNAL_SERVER_ERROR
ERROR:app.db.sources.common.upload_source_base:description =Unable to process the message even after retries; requestTrackingId=b416bdda-36aa-4631-82b4-4ce578824d56; statusCode=500; errorCode=INTERNAL_SERVER_ERROR
Traceback (most recent call last):
File
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