FINAL documents are failed to be generated

[Shaharsamira]

Hi,

I'm trying to convert Word doc to PDF but it failed.

I've noticed that by clicking 'Edit Anyway', the PDF was generated successfully.

Any advice on why the 'FINAL' mark leads the conversion to fail?

description ='An Internal Server Error has occurred.; transactionId=***** requestTrackingId='****'

If that's fine, I can share the transactionId and requestTrackingId.

[Test Screen Name]

I imagine it is a PDF/A file. You should not be trying to edit them, they are indeed marked final. Ask the creator for non-final work.