Getting 'Fatal error ' when generating pdf using Adobe pdfservices-sdk

Report · Dec 14, 2022

Getting 'Fatal error ' as below when generating pdf using Adobe

pdfservices-sdk

version 2.2.2 Html to pdf operation

All validations successfully done. Beginning CreatePDF operation execution 2022-12-13 16:59:48.749 [XNIO-1 task-14] ERROR c.a.e.d.m.b.s.CreatePDFFromHTML - Exception encountered while executing operation com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Fatal error, Please check logs for details.'; requestTrackingId='Y6GzQ0h7Wj1e2GAdWMuBVapadrRcvtwY'; statusCode=500; errorCode=UNKNOWN at com.adobe.pdfservices.operation.pdfops.CreatePDFOperation.execute(CreatePDFOperation.java:212) at com.anthem.emep.dckr.microsvc.bbbookletservice.service.CreatePDFFromHTML.generatePdf(CreatePDFFromHTML.java:68)

Report · Dec 14, 2022

Can you share the HTML input you used?

Report · Dec 14, 2022

<!DOCTYPE html>
<html lang="en">

<head>
    <meta charset="UTF-8">
    <title>Adobe IO</title>
    <script src="https://cdn.jsdelivr.net/npm/jsonata/jsonata.min.js"></script>
</head>

<body onload = "initial()">
<script type="text/javascript">
    function initial()
    {
        var document = window.document;
        document.getElementById("outline").innerHTML = String(window.json.outline);
    }
</script>

<div>
    <div>
        <p id="outline"></p>
    </div>
</div>
</body>

</html>

Report · Dec 15, 2022

It looks like you probably also passed custom data too - can you share that?

Report · Dec 29, 2022

Attached data

Report · Jan 03, 2023

One thing I notice is that you don't have the required script tag, as documented here: https://developer-stage.adobe.com/document-services/docs/overview/pdf-services-api/howtos/create-pdf...

Specifically: <script src='./json.js' type='text/javascript'></script>

Report · Jan 03, 2023

I can see the script tag in attached html, attached the screenshot for the script tag, and this html works perfectlt just with this data it's not working, just wondering it's because of some limitation like inser/replace or page limitation it has to generate pdf

Report · Jan 03, 2023

Um, I think you attached a screen shot of your credentials. I'd edit the post asap.

The script tag is NOT visible in the first post above.

Report · Jan 03, 2023

yes I couldn't remove the attached credential,
Attached the screenshot for script tag in header and body

Report · Jan 03, 2023

I didn't know I had the ability - but I just removed your attachment.

I'm looking at your second attachment, you still do NOT have the script tag. To be clear, it must be this: <script src='./json.js' type='text/javascript'></script>

Report · Jan 03, 2023

 <script src="https://cdn.jsdelivr.net/npm/jsonata/jsonata.min.js"></script>

I'm having above line in html file

Report · Jan 03, 2023

Please read what I've said multiple times. You need a script tag that points to json.js. You see my posts saying that, right?

Report · Jan 03, 2023

Okay, can you clear my question why same html working for same data but it's not working only for the attached data all together

Report · Jan 03, 2023

It shouldn't be working at all w/o the script tag. That's why I'm asking you to add it.

Report · Jan 03, 2023

Tried with script pointing to json.js with the attached data, getting below error

3-01-03 17:28:09.874 [XNIO-1 task-7] ERROR c.a.e.d.m.b.s.CreatePDFFromHTML -
Exception encountered while executing operation
com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Fatal error, Please check logs for details.'; requestTrackingId='wfVqk8fERUNpp6Y7HFWWU4UqpoXAyHCC'; statusCode=500; errorCode=UNKNOWN

<!DOCTYPE html>
<html lang="en">

<head>
    <meta charset="UTF-8">
    <title>Adobe IO</title>
    <script src="https://cdn.jsdelivr.net/npm/jsonata/jsonata.min.js"></script>
</head>

<body onload = "initial()">
<script src="./json.js"></script>
<script type="text/javascript">
    function initial()
    {
        var document = window.document;
        document.getElementById("outline").innerHTML = String(window.json.outline);
    }
</script>

<div>
    <div>
        <p id="outline"></p>
    </div>
</div>
</body>

</html>

Report · Jan 03, 2023

Ok, I thought it might be size, but I'm having trouble getting this working even when I've trimmed your HTML. Reporting internally.

Report · Jan 04, 2023

The Jsondata1.json file that you attached isn't JSON. It's HTML.

Report · Jan 04, 2023

Joel, grab the earlier attachment. It was right. Trust me, I checked it. 😉

Adobe Support Community

Getting 'Fatal error ' when generating pdf using Adobe pdfservices-sdk