Issue in generating pdf document with images

[Surendra24408345t1bz]

Hi Adobe Team,

I am facing issues with the  PDF Services API  . We are using image controls and passing image urls in json with the word template to generated PDF document. 

This use to work uptill now. 

Today i see lot of errors on the pdf document generation .

Error shows as : 

{'error': {'code': 'UNKNOWN_ERROR', 'message': 'Unknown error while processing Image Tag.; transactionId=XudCpUg3cZBzelaFtBgg7U3AAOy1ckRq', 'status': 400}, 'status': 'failed'}

Please provide proper solution and also provide link to navigate to support team for raising this issue.  This issue is critical to us. 

Please revert to us as soon as possible.

[KevinPatrickHarrison]

Same!

[innovative_calmness5CB2]

Hi Team,

Any update on the issue. This API is still failing.

[greg-stack]

we have a workaround in place for this whereby we convert the images to base64 content prior to sending the request to Adobe. So, instead of sending a "https" url, we send it as: "data:image/png;base64,{basecontent}".

This requires the retrieval of the image as base64 prior to sending the request, however its not adding too much to our overall execution time.

[Steven C. Wong]

We had the same issue Friday May 23rd, through the weekend. The same process then started to work Monday Morning May 26th (EST).

Adobe Health Services were all "Green".  

We were able to produce the Report, however, directly via MS Word using the Adobe Add-in to generate the report. So we assume it was select cloud services that were failing. 

It would be good to know who we can contact to help get a faster recovery for this cloud service.

Thanks