NodeJS Compress PDF Socket Hang Up

[Thanh Tu Nguyen]

2023-12-06T15:01:43.672Z: Exception encountered while executing operationdescription = request timed out, 10 seconds expired; requestTrackingId = undefined; statusCode = 0; errorCode = UNKNOWN
2023-12-06T22:01:43.693:[ERROR]: Unexpected Error, request could not be completed Error: socket hang up

I found some posts that have the same issue, but none of them are working for me:
https://community.adobe.com/t5/acrobat-services-api-discussions/socket-hang-up-nodejs-compresspdf/m-...
https://community.adobe.com/t5/acrobat-services-api-discussions/document-services-api-node-js-socket...

Has anyone had experience with this or can suggest what I can do?

Thanks!

[Raymond Camden]

Have you tried increasing the timeout? https://developer.adobe.com/document-services/docs/overview/pdf-services-api/howtos/#tag/PDF-Accessi...

[Thanh Tu Nguyen]

Thanks for replying. 

I've tried, but it's still not working.

[Raymond Camden]

You mind sending me the PDF you are compressing? You can attach it, or email it to me at jedimaster@adobe.com. I won't share it.