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Oddity when using the PDF embed API

New Here ,
Mar 23, 2023 Mar 23, 2023

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Hi!

I am using the PDF embed API on a website and have noticed some odd behaviour on at least one of the pages were I am using it.

Whenever somone goes to the page, apparently the PDF content doesn't load. But if yo then refresh the page it not loads the content correctly.

Have I messed up something or am I missing something? Very open to suggestions here.

The page is at: https://www.kd.dk/idepolitik/

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PDF Embed API

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Adobe Employee , Mar 23, 2023 Mar 23, 2023

Ok, I _can_ see it. But I'm wondering if the other errors on the page are breaking things. Best I can suggest is to try to slim down the page and remove your other JS to see if that helps, and that may expose the conflict.

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Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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I'm not seeing it at all. I do see an error in the console:

RaymondCamden_0-1679616322752.png

 

Looking at view source, I see you include the library, but I can't tell where you use the embed. 

 

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Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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Ok, I _can_ see it. But I'm wondering if the other errors on the page are breaking things. Best I can suggest is to try to slim down the page and remove your other JS to see if that helps, and that may expose the conflict.

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Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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I got it to work by copying and pasting the code into the console. I think the issue may be that you are listening for adobe_dc_view_sdk.ready and it may have already fired. I'd suggest this. Look at my blog post here, https://medium.com/adobetech/tips-and-tricks-for-working-with-adobe-pdf-embed-and-services-ce685594b... and scroll down to this section, Adobe PDF Embed and Setup, and I detail how to handle this issue.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Thanks Raymond, I will have a look later today (1:15 am local time here) and will post back. Was a bit of a pain getting it to work with Divi in the first place, but we did get that solved, but a short while later this popped up.

I will post back and follow up.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Hi Raymond,

Thanks a lot for your help on this. Turned out those errors were indeed a clue as to the issue. Turned out the new plugin had been installed and this caused a conflict with the existing implementations on the site. After having that plugin removed everything actually resumed "normal operations"..

 

I love that a Wordpress plugin has been made (just hope Divi will find a way to incorporate it in their solutions as well, but that's up to them. Great work from Adobe in supporting the Wordpress community and creators)!

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