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PDF Embed API Client ID does not work on domain

Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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For our customer, when trying to use the PDF Embed API [https://www.adobe.io/apis/documentcloud/dcsdk/] it appears that the following URL is getting blocked on their internal network and impacting the PDF Viewer from passing the client API key --> https://documentcloud.adobe.com/view-sdk/main.js

 

Is there a workaround to preventing this URL from getting blocked for internal firewalls?

 

Furthermore, there are 4 URI patterns for https://documentcloud.adobe.com used in https://www.aemcomponents.dev/content/core-components-examples/library/page-authoring/pdf-viewer.htm... .

  1. https://documentcloud.adobe.com/dc-core/
  2. https://documentcloud.adobe.com/dc-rendition-provider/
  3. https://documentcloud.adobe.com/dcpreviewdropin/
  4. https://documentcloud.adobe.com/view-sdk/

 

Can these javascript libraries be moved to another domain?

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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The short answer is no. I'd see if they can whitelist these URLs for their firewall.

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Hi Raymond, thanks for looking into this. The customer cannot whitelist these URLs for their firewall. Their networking team has blocked the domain documentcloud.adobe.com since it allows users to upload and backup documents (which is against their corporate policy). Is there a way to move the javascript contents on the URLs to another domain?

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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At this time - sorry no.

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Explorer ,
Nov 05, 2021 Nov 05, 2021

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So you basically saying that Adobe doesn't care the many of its largest customers that use Forcepoint security sofware are blocked from using the PDF embed API code? 

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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We are aware that some orgs can't use the API due to the URL being blocked. We _absolutely_ care. For now though there is not a workaround unless you can whitelist the specific URLs.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Is it possible to download adobe's js files to self host them on our own servers?

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Sorry, no.

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Did anyone find a work around for this? We are running into the same issue.

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Have you tried with the latest version hosted on documentservices.adobe.com?

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Thank you Raymond for responding. No we are using the view sdk from documentcloud.adobe.com.  Do you think using documentservices.adobe.com would solve the problem? whats the difference between documentcloud and document services?

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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documentservices.adobe.com is not blocked quite as heavily. Try out the online demo in your environment and see if it works for you.

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