PDF Embed API does not loading PDF

[nammakalvi]

I am using PDF Embed API to embed pdf files, but some pdf files are not loading. Random files not opening. Moreover, I got this error "PREVIEW_RENDERING_FAILED"

PDF file not loading: https://www.nammakalvi.in/uploads/3/0/7/5/30750087/namma_kalvi_10th_science_biology_ganga_guide_em_2...

[nammakalvi]

I just got these outputs.

[Mohit Bhatia]

Hi, Thanks for using PDF Embed API, There is CORS related problem with the PDF URL you are providing.

Could you please go through the official documentation , and look for Cross-origin resource sharing under section "Passing file content"?

[nammakalvi]

How is it CORS related? This PDF works fine (https://www.nammakalvi.in/uploads/3/0/7/5/30750087/namma_kalvi_10th_science_unit_20_to_23_don_guide_...).

But some PDF like that above, are not working and opening. All PDFs are on the same website.

[Mohit Bhatia]

Thanks for sharig the details.

The issue seems to be the PDF specific. We will look into this issue and update you as it resolved.

[nammakalvi]

Okay, Thank you.

[Weeblz5FB6]

You are having a laugh here, right?

First you flat out mis-diagnose the issue and direct the user to the entire documentation then you just up and leave when the user calls out your assumption... Just wow.

[Vigneshwaran5E44]

I am also facing the same issue, Can you provide an update on this issue?

[Ben Vanderberg]

It does appear to be something related to that specific PDF, but I am not sure exactly what it is. I have passed your file on to our engineering team to have a look why. However, if I took that PDF and opened it in Acrobat and did something simple like compression, the new file worked just fine. So while this doesn't provide the answer of why, the solution might very be update your PDF file, render, or update your file with a different renderer (like Acrobat).

@Vigneshwaran5E44 is your issue pertaining to a different document or referring to the same document? As stated in a previous message, the most common issue people have are related to a CORS issue. Can perhaps provide what errors you are seeing in your browser console?

[Zhenhua5D87]

I have the same problems today. It works previously. But tonight, it's showing the "PREVIEW_RENDERING_FAILED" error after a long loading time. Here is the file I am working with, and it works well yesterday: https://sodaa360.com/wp-content/uploads/newsletters/weekly/SoDAA-Weekly-Newsletter-9.27.pdf. However, Adobe sample file works well: https://documentcloud.adobe.com/view-sdk-demo/PDFs/Overview.pdf. 

[Ashwanth5E84]

Hi @Zhenhua5D87 , May i know if you find any solution for this? from last night the same issue is happening with me

[Zhenhua5D87]

No, there is no solutions so far. 

[EuroSystem0D45]

Since few days I get the same error, even though I didn't change any line of my code, that used to work properly.