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PDF Embed Issue Started in mid April 2023

New Here ,
May 09, 2023 May 09, 2023

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I develope on a site that makes a lot of use of the PDF Embed API. We view many different types of PDF files without any problems. It has been working fine for over a year until about mid April 2023 when the employee paychecks we display started displaying with all the text in white making it unreadable in the viewer. All other PDF files on the site look fine in the viewer. If you download the PDF check or view it in a browser's built in viewer the PDF looks fine. If you use the Optimize option in Acrobat PRO the file will then display correctly in the Viewer. You can see this issue occuring at the URL below which is showing a fake user pay check. Any help in correcting this issue would be greatly appriciated.

 

https://support.c2essentials.com/Clients/View.html

 

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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I just started having the same issue today.  Were you able to find out the cause of the issue?  It seems to only affect some of our PDFS and several of them started doing this today.

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Can you try clearing your cache and seeing if that helps?

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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No luck, a few of us have tried that and evren tried different browsers but the issue persists.

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Got a URL you can share that shows the issue?

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