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PDF Service API - Error while converting PPT to PDF.

New Here ,
Jan 23, 2023 Jan 23, 2023

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We are using a c# SDK "Adobe.PDFServicesSDK", version 2.2.1, for conversion of PPTX or PPT file to PDF. We encountered an issue where for some set of documents, SDK responded with status code 500 when it tried to convert .pptx file to PDF.  Wanted to know the Root cause for this and any workaround available. Please find below details :


Exception which we received : 


I have also attached a sample file with this post, which is having the mentioned issue. 

Additional Note:

Also, willing to share a wierd behaviour where if we try to create a new pptx file from Microsoft powerpoint application and copy all the slides from original pptx or ppt file and paste it in this newly created pptx file and now if we try to upload this newly created pptx file (which have the copied slides from original files), it worked and converted the file into PDF !!. Not sure why the original file didn't converted in first place. 


Expecting a positive and quick response on this, as this is kind of a blocker for one of our implementation.








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