I am calling pdfservices using the pdfservices-sdk-2.1.0.jar and I more often than not receive a timeout. The error received is:
com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Operation timed out; transactionId=kfvgjemcquOgWIkQZSVgjcjHkyTAg8yL'; requestTrackingId='WDwted6OPYfluBO3fDBwFbhlfNKS4eLY'; statusCode=500; errorCode=REQUEST_TIMEOUT
at com.adobe.pdfservices.operation.pdfops.DocumentMergeOperation.execute(DocumentMergeOperation.java:145) ~[pdfservices-sdk-2.1.0.jar:?]
The error occurs in the CPFApi class, method cpfStatusApi.
Sometimes the .docx to .pdf conversion works fine, but more frequently it will hit the timeout problem. On initial system start-up, it will frequently convert one document, then if I run the identical job again it will run into the timeout problem.
The method that it's in when the timeout occurs is (in the CPFApi class):
public static <T> HttpResponse<T> cpfStatusApi(InternalExecutionContext context,
String location,
Class<T> responseType) {
BaseHttpRequest baseHttpRequest = (BaseHttpRequest) context.getBaseRequestFromRequestContext(RequestKey.STATUS);
baseHttpRequest.withTemplate(location);
HttpClient httpClient = HttpClientFactory.getDefaultHttpClient();
HttpResponse<T> response =
httpClient.send(baseHttpRequest, responseType);
// Time bound polling
long startTimeMs = System.currentTimeMillis();
int count = 1;
while (response.getStatusCode() == ACCEPTED_SUCCESS_STATUS_CODE) {
LOGGER.debug("Polling for status ");
long retryIntervalMs = (count > 5) ? DELAY_POLLING_INTERVAL : POLLING_INTERVAL;
if (System.currentTimeMillis() - startTimeMs > TIME_LIMIT_MS) {
LOGGER.debug("Polling Timeout reached. Something's wrong, file operation took too long");
throw new OperationException("Operation execution has timed out!",
StringUtil.getRequestIdFromLocation(location), POLLING_TIMEOUT_STATUS_CODE);
} else {
// Keep polling
try {
TimeUnit.MILLISECONDS.sleep(retryIntervalMs);
} catch (InterruptedException ex) {
throw new SdkException("Thread interrupted while waiting for operation execution status!!", ex);
}
response = httpClient.send(baseHttpRequest, responseType);
count++;
}
}
return response;
}
Any help would be appreciated.
Thanks,
Alan
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