Receiving Document corrupt error when polling document creation status

[default6rudypch36e2]

When i post my json data to the document creation API, i keep getting the "input file appears to be corrupted and cannot be processed". I have tried using the MS Word ad in to create a new document and try the api, but i receive "it seems there was an error on the server, Please try again". What could be the issue ?

[Joel_Geraci]

Can you share the template and the JSON?