• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Un Accounted Spike in AWS Marketplace Bill on Jan 27th 2025.

Community Beginner ,
Jan 29, 2025 Jan 29, 2025

Copy link to clipboard

Copied

Our usage patterns and all other logs do not show any changes to consumption. This is 4x our monthly coonsumption in just a day.

No correlation seen in any other aws compute usage.
Can someone from the Adobe team look into this. This has happened in the past and is happening to other users too.

TOPICS
PDF Extract API , Sales and Licensing

Views

157

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 29, 2025 Jan 29, 2025

Copy link to clipboard

Copied

@Anubhav5FC5 @Sumona Ghosh @Raymond Camden 
Could one of you please look into this. This is a $20K charge and very significant.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 29, 2025 Jan 29, 2025

Copy link to clipboard

Copied

We had a $6000+ bill. Normally we only use max $100. The usage reports don't show any extra or unusual usage..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

Copy link to clipboard

Copied

Issue is corrected. Apologies for inconvenience

Corrected bill will be reflected back at 9:30 am PST on 31st Jan  . Please confirm back by checking your AWS Marketplace bill. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 29, 2025 Jan 29, 2025

Copy link to clipboard

Copied

It is a known issue and will be corrected. We are already onto it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

Copy link to clipboard

Copied

Corrected bill will be reflected back at 9:30 am PST on 31st Jan  . Please confirm back by checking your AWS Marketplace bill. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 31, 2025 Jan 31, 2025

Copy link to clipboard

Copied

LATEST

Our developers mentioned that it has been fixed. 
Thanks a lot for your help @Shashank35843121v3ro 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources