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Unable to Convert PPT and DOC to PDF Using PDF Service API with Enterprise Version

New Here ,
May 28, 2024 May 28, 2024

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I am using the PDF service API, but I'm unable to convert PPT to PDF and DOC to PDF. I have an enterprise version, so why can't I use this service? I had to create a free tier account to use it.

 

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Do you mean an enterprise version of Acrobat? Acrobat is not the same as the API.

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New Here ,
May 28, 2024 May 28, 2024

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Yes enterprise version of Acrobat, which license do i need if i want to use the API ? also do you have any idea why the conversion from ppt to pdf is not working ? 

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Adobe Employee ,
May 28, 2024 May 28, 2024

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The API has a free tier, if you will be beneath that, you don't need anything. If you need commercial support, and more transactions, you need to reach out to sales. As to why your conversion is failing, I'd need to know more - what language, what specific error, etc. 

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New Here ,
May 28, 2024 May 28, 2024

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Im using the .net api version , to convert the doc to pdf using the online samples.

The error that im getting is : {"An Internal Server Error has occurred.; requestId=9797b2b5-cded-47a7-b63e-8db8233a7cd0"}

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Can you share a copy of the Word doc? If it's private you can email it to me at jedimaster@adobe.com.

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New Here ,
May 28, 2024 May 28, 2024

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The same issue is happening with these 2 files . 

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New Here ,
May 30, 2024 May 30, 2024

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@Raymond Camden do you have any update on this please?

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Adobe Employee ,
May 30, 2024 May 30, 2024

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Sorry, so I can confirm this throws an internal error. I will file a bug report, but unfortunately that's all I can do for now unless you have an enterprise account and paid support. 

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New Here ,
May 30, 2024 May 30, 2024

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We are planning to purchase the enterprise version, but could you please confirm that the conversion won't fail if we purchase it for any type of file ? (xlsx,xls,doc,docx,ppt,pptx) ??

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Adobe Employee ,
May 30, 2024 May 30, 2024

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No, that's not what I meant. What I meant is - with the enterprise account, you get real product support vs the forums here. Either a patch could be provided, or at least an ETA on a fix. If this is something you *require* fixed, I would ensure you make it clear with the salesperson. All I can do here is report the issue internally.

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New Here ,
May 30, 2024 May 30, 2024

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Thanks a lot for the clarification. I'm worried because these are the only two files that we have tried, and the conversion to PDF failed.

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