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Uploaded file's AssetID auto deletes after a day or two. Is this intentional on the free tier?

Community Beginner ,
Jul 26, 2023 Jul 26, 2023

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Hi,

I'm having issue where my assestID of a file uploaded via the assets api, deletes/expires somehow?

I'm using the pdf services api (https://pdf-services-ue1.adobe.io ) to upload docx files to then do the document generation.
The entire journey works perfectly fine - I can upload a docx, retrieve its metadata, use the assetID of the uploaded docx file to generate a pdf by injecting json data, however, after a day or two, the assetID somehow auto deletes and the document generation api returns `Asset Not Found.`

The first time I thought it was a mistake on my end, the second and third time I was 100% sure I didn't action anything, the assetID just disappeared.

A few things to note:
- I'm on the free Tier.
- I haven't tried deleting a document, so it couldn't have been a mistake.
- Documentation Ref: https://developer.adobe.com/document-services/apis/pdf-services

Does the free tier cause assest to only live for a certain period? If so, please point me to the documentation - I must have missed this if that is the case.

Thanks in advance for the help!

TOPICS
Document Generation API , PDF Services API , REST APIs

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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I'm also seeing the same issue. @PhillipJacobs did you ever get to the root problem on this one?

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

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Nope, this is documented, but could be made clearer. Our "storage" system is only 24 hours. For a case like Document Generation, it means you could upload a template and use it for a script that's doing a bunch of stuff, with the assumption that script is going to be done w/n 24 hours.

 

Another option is to use our External Storage support, where you could point us to your template on S3/Azure/Dropbox/Sharepoint.

 

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