not receiving email when adding own email in signer

[Rupesh Raghani]

I want some documents to be signed by my own with Adobe Sign. For this I am using my own email address in the signer email id and the agreement is getting created on Adobe but I am not getting email from Adobe for this agreement.

[atsmusz_as_dsEng]

Hi Rupesh,

How are you initiating the transaction for self-signing?  Through the API?

[Rupesh Raghani]

Yes. In the signer section I am providing my own email address.

Regards,
Rupesh Raghani
TL Engineering I

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[A black background with a black square Description automatically generated with medium confidence] www.asite.com<>
[signature_1897646074] +44 207 749 7880 | +91 85111-93322
[A black background with a black square Description automatically generated with medium confidence] Leconfield House, London, W1J 5JA
[A blue bird with wings Description automatically generated] <> [A blue and black logo Description automatically generated] <> [A logo of a camera Description automatically generated] <> [A blue letter f on a black background Description automatically generated] <> [A red play button with black background Description automatically generated] <>

[atsmusz_as_dsEng · Accepted solution]

Since sending in this type of workflow through the UI would not need an email to be sent, we don't do that for self-sign workflows in the API either.  You will need to either change the sender to a different user or alternatively, you can trigger a reminder via API or get the signing URL via API and deliver that via outside email infrastructure.

[atsmusz_as_dsEng · Accepted solution]

One other possible option I think would work is using an alternate email adress for yourself.  With most email configurations you can add a "+" and some designator afterwards so the recipient could be like: you+selfsign@example.com which would be seen by sign as a different email address.

[Rupesh Raghani]

Thanks Aron for clearing this out to me.

[daring_leader5FDC]