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not receiving email when adding own email in signer

Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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I want some documents to be signed by my own with Adobe Sign. For this I am using my own email address in the signer email id and the agreement is getting created on Adobe but I am not getting email from Adobe for this agreement.

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Adobe Sign , Adobe Sign Developer , REST API

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correct answers 2 Correct answers

Adobe Employee , Jan 09, 2024 Jan 09, 2024

Since sending in this type of workflow through the UI would not need an email to be sent, we don't do that for self-sign workflows in the API either.  You will need to either change the sender to a different user or alternatively, you can trigger a reminder via API or get the signing URL via API and deliver that via outside email infrastructure.

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Adobe Employee , Jan 09, 2024 Jan 09, 2024

One other possible option I think would work is using an alternate email adress for yourself.  With most email configurations you can add a "+" and some designator afterwards so the recipient could be like: you+selfsign@example.com which would be seen by sign as a different email address.

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Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi Rupesh,

 

How are you initiating the transaction for self-signing?  Through the API?

Aaron Smusz -Customer Enablement Engineer - Adobe Acrobat Sign

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Yes. In the signer section I am providing my own email address.

Regards,
Rupesh Raghani
TL Engineering I

[A black background with white letters Description automatically generated]

[A black background with a black square Description automatically generated with medium confidence] www.asite.com<>
[signature_1897646074] +44 207 749 7880 | +91 85111-93322
[A black background with a black square Description automatically generated with medium confidence] Leconfield House, London, W1J 5JA
[A blue bird with wings Description automatically generated] <> [A blue and black logo Description automatically generated] <> [A logo of a camera Description automatically generated] <> [A blue letter f on a black background Description automatically generated] <> [A red play button with black background Description automatically generated] <>

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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Since sending in this type of workflow through the UI would not need an email to be sent, we don't do that for self-sign workflows in the API either.  You will need to either change the sender to a different user or alternatively, you can trigger a reminder via API or get the signing URL via API and deliver that via outside email infrastructure.

Aaron Smusz -Customer Enablement Engineer - Adobe Acrobat Sign

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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One other possible option I think would work is using an alternate email adress for yourself.  With most email configurations you can add a "+" and some designator afterwards so the recipient could be like: you+selfsign@example.com which would be seen by sign as a different email address.

Aaron Smusz -Customer Enablement Engineer - Adobe Acrobat Sign

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Thanks Aron for clearing this out to me.

 

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