• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Redirect URI after declined to Sign

Community Beginner ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

Hi I am using adobe sign api to create agreement and it is I have passed RedirectUrl and RedirectDelay=0 as a PostSignOption Parameter. 

 

 It is working fine when a user signs and redirects to given url. but if a user declines the signature then it is giving adobe thank you message but not redirecting to the given RedirectUrl. 

 

Could anyone guide me how can I redirect to URL even after decline the signature?

TOPICS
Acrobat Sign , Acrobat Sign Developer , Adobe Sign , Adobe Sign Developer

Views

546

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

Hi @sanjay32431314q6mn ,

This feature will be part of our next release which is currently accessible on a sandbox environment.

 

We are adding the following to expand redirect/post sign options.

tromank_0-1697036390338.png

 

Hope this helps.

There are other ways to catch signer decling, but I will let you review the screenshot first.

 

Please let me know if I need to go over alternatives to the URL.

 

Regards,

Roman

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Hi @tromank Thanks for the updates.

could you please give me the timeline of the next release where I can get the given solution.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Also is there any other way till then I can redirect signer to url when he declines?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

LATEST

Hi @sanjay32431314q6mn

Unfortunately, not.

When customers embed or invoke the signing URL, a postMessage web event can be used. Web Events / postMessage documentation can be found here. 

 

Another option is to capture the event via a webhook. 

 

Any chance you can provide more details, such as:

  1. are the signers that can reject internal or external? 
  2. Deciding to sign is a terminal state of an agreement. Is the purpose to actually go back to the sender to make edits?
  3.  How is the singing ceremony served? Email/Embedded.

 

Regards,

Roman

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Hi @sanjay32431314q6mn ,

Our release schedule can be found here. The page also covers release notes (including decline redirect). It usually has a 30-day window but can shift due to a variety of reasons such as holidays, end of quarter, etc. 11/13

 

Regards,

-Roman

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines