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Redirect URI after declined to Sign

Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Hi I am using adobe sign api to create agreement and it is I have passed RedirectUrl and RedirectDelay=0 as a PostSignOption Parameter. 

 

 It is working fine when a user signs and redirects to given url. but if a user declines the signature then it is giving adobe thank you message but not redirecting to the given RedirectUrl. 

 

Could anyone guide me how can I redirect to URL even after decline the signature?

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Acrobat Sign , Acrobat Sign Developer , Adobe Sign , Adobe Sign Developer

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @sanjay32431314q6mn ,

This feature will be part of our next release which is currently accessible on a sandbox environment.

 

We are adding the following to expand redirect/post sign options.

tromank_0-1697036390338.png

 

Hope this helps.

There are other ways to catch signer decling, but I will let you review the screenshot first.

 

Please let me know if I need to go over alternatives to the URL.

 

Regards,

Roman

 

 

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Hi @tromank Thanks for the updates.

could you please give me the timeline of the next release where I can get the given solution.

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Also is there any other way till then I can redirect signer to url when he declines?

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @sanjay32431314q6mn

Unfortunately, not.

When customers embed or invoke the signing URL, a postMessage web event can be used. Web Events / postMessage documentation can be found here. 

 

Another option is to capture the event via a webhook. 

 

Any chance you can provide more details, such as:

  1. are the signers that can reject internal or external? 
  2. Deciding to sign is a terminal state of an agreement. Is the purpose to actually go back to the sender to make edits?
  3.  How is the singing ceremony served? Email/Embedded.

 

Regards,

Roman

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @sanjay32431314q6mn ,

Our release schedule can be found here. The page also covers release notes (including decline redirect). It usually has a 30-day window but can shift due to a variety of reasons such as holidays, end of quarter, etc. 11/13

 

Regards,

-Roman

 

 

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