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Redirection Fails for getting authorization token

New Here ,
Jan 23, 2023 Jan 23, 2023

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Hi, I have encountered a problem with the OAuth API for redirection.

 

 

When I try to authorize the user through adobe through the authorization URL (sample attached below)

https://secure.echosign.com/public/oauth/v2?redirect_uri=https://somesite.com/adobe/login&response_type=code&client_id=xxxxx&state=&scope=user_read:account+user_write:account+user_login:account+library_read:account+library_write:account+webhook_read:account+webhook_write:account+webhook_retention:account+application_read:account+application_write:account+agreement_read:account+agreement_write:account+agreement_send:account"
}
 
The redirection fails in this case:  enter both email and password and click on login -> instead of redirecting back to redirect-URL, adobe takes me to the adobe dashboard.

The redirection works in this case: enter only your email and click on login without entering the password, there is a small loading indication -> user authorizes, and then adobe redirects correctly to the redirect-URL

What is the solution here?

Is there a way for the first scenario to always redirect the user to redirect-URL instead of the Adobe dashboard?
 
 

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi Imran27017087uxx1,

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Developer service.

As you have a question related to API integration, the experts can best answer it.

Moving this thread to the Acrobat Sign Developer board for visibility.

 

You may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.

Please refer to the following link to contact them: https://acrobat.adobe.com/us/en/sign/pricing/plans.html. You may use the Contact us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Hello there.

Without watching your process and looking at logs etc, I'm guessing that perhaps scenario one happens after you already have a valid token but I'm not 100% sure.  Are you trying to configure and set up a partner app or a customer app?

 

1. partner app can be used by users in accounts other than where the app is configured and requires special permissions

2. customer app can ONLY be used by users in that same account

Aaron Smusz -Customer Enablement Engineer - Adobe Acrobat Sign

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