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Signed Document is not Syncing back to Salesforce

New Here ,
Jan 29, 2024 Jan 29, 2024

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We don't have this happen with every document, but there are instances where a sent document is signed, but Salesforce status is not being updated and the signed document is not sent to Salesforce and attached to the Agreement object.

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hi Lisa3433434908nx,

 

Thank you for reaching out.

 

We have checked that you are using the Acrobat Sign Developer service. As you have a question related to salesforce integration, the experts can best answer it. Moving this thread to the Acrobat Sign Developer board for visibility.

 

You may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.

Please refer to the following link to contact them: https://adobe.ly/3HGc8S2. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi

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