100% CPU Utilization When Opening Acrobat on RDS 2012 Server

New Here ,
Apr 20, 2021 Apr 20, 2021

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We are dealing with CPU pegging out when we have some RDS users launch Adobe acrobat on the RDS server.    Anybody have any ideas on what we can do?

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Crash or freeze

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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Please provide more information, like for example, are all users opening a shared PDF from a shared location in from different network segments or locations?

 

Is this happening when only specific types of PDFs are opened or with any PDF? Does the directory paths to these PDFs contain any type of policy restrictions ? Are those users logging off their current RDS sessions and loosing their logging credentials on every session?

 

What other software is used in this RDS mix?

 

 

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