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2017 Acrobat DC _ Scanning Fuzzy within Acrobat _ Printer Scan OK _Brother MFC 2713DW CUPS Driver

New Here ,
Sep 21, 2019

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Hi All,    I installed new printer and can scan with Brother Printer APP (Apple Machine), but when creating a PDF with ACROBAT is comes out fuzzy.    I can read PDF's created by Brother App in Acrobat?    Any Ideas

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2017 Acrobat DC _ Scanning Fuzzy within Acrobat _ Printer Scan OK _Brother MFC 2713DW CUPS Driver

New Here ,
Sep 21, 2019

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Hi All,    I installed new printer and can scan with Brother Printer APP (Apple Machine), but when creating a PDF with ACROBAT is comes out fuzzy.    I can read PDF's created by Brother App in Acrobat?    Any Ideas

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Adobe Community Professional ,
Sep 21, 2019

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Hi,

 

Which version of macOS and which version of Adobe Acrobat are you using?

 

Also which version of CUPS is running in that mac? 

 

Are all the products updated to reflect their current licensing verions? 

 

Thank you.

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New Here ,
Sep 21, 2019

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MAC 10.14.6

CUPS  4.0.14

Yes I believe so

 

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Adobe Community Professional ,
Sep 21, 2019

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Did the problem started happening after an upgrade to mac 10.14.16? or is that a brand new computer?

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Adobe Community Professional ,
Sep 21, 2019

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It seems that Brother has a scheduled update in early October for that printer. I am just reading about the current driver and it supports up to macOS v10.15.x which is available for download. It has its own version of CUPS printer dirver. see here: https://support.brother.com/g/s/id/os/macintosh.html#info Also, latest version of CUPS herre: https://www.cups.org/index.html which was released in late August 2019. My first approach would be how familiarized are you configuring CUPS printer driver settings?

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New Here ,
Sep 21, 2019

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Hi again.  Problem only came with new printer (today).  I have deleted all drivers, restarted Mac and reinstalled.  Thanks

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Adobe Community Professional ,
Sep 21, 2019

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See here for instructions on how to access your CUPS printing server via Web GUI

https://help.gettimely.com/article/478-how-to-enabled-cups-web-interface

 

type in the URL bar of your browser http://localhost:631/admin   and refer to this quick video on how to install and configure yourr new Brother printer: https://www.youtube.com/watch?v=ve_SBkjbT8g

 

There is a part in the short video that specifies to select "Generic Postscript Printer Driver" select that option and soon after that do a Print Test Page and see if it comes out fuzzy.

 

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New Here ,
Sep 21, 2019

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Hi again and thanks for your assistance. I did as you suggested and all printing is the same as it appears on the screen with in any APP. Sorry I have been a bit misleading, its when I scan from within Adobe DC, all scans are fuzzy. If I scan within the Brother App they are Cristal clear. I hope this clarifies my issue?

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Adobe Community Professional ,
Sep 21, 2019

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I forgot to add this link in case you need the most current drivers from the vendor: https://support.brother.com/g/s/id/os/macintosh.html#info

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New Here ,
Sep 21, 2019

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Thanks for that, I found that site and it doesn't have a ICA scanner driver by either network or USB. I would assume that this driver must be a park of the CUPS group of drivers?

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Adobe Community Professional ,
Sep 21, 2019

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yes that is correct

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Adobe Community Professional ,
Sep 21, 2019

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It is a component of the Brother printer and part of the different applications that can be accessed via CUPS. Uou need to download that CUPS driver from here: https://support.brother.com/g/b/countrytop.aspx?c=us〈=en and check this page out: https://support.brother.com/g/s/id/htmldoc/mfc/mfc-5895cw/encee/html/sug/chapter10_2.html

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