Highlighted

3D content not showing correctly

Community Beginner ,
May 18, 2020

Copy link to clipboard

Copied

Hello!

I'm trialling Acrobat DC because I want to explore the possibilities of sharing 3D models in PDF format, with the addition of saved views, comments, etc.
Unfortunately I can't get it to work. I have a PC where I can choose to boot from either of the two hard disks, one with Windows 8.1 and the other with Windows 10.
In Windows 8.1 I export a 3D model from Bentley View to 3D PDF apparently without any problem. I open it in Acrobat DC and see the content perfectly.
However, when I open the same file on the same PC but booting into Windows 10, the 3D content looks very bad. There are no shadings, the RGB colors are modified, and everything seems to be "broken".
I thought there was something wrong with my Windows 10 installation, however I tried on another PC and the exact same thing happens. I also opened the PDF on a virtual machine with Windows 7 and it looks exactly the same. That is, I can only view the 3D content correctly on the same operating system I converted it to from DWG format.
Any help? Thanks

Topics

Rich media and 3D

Views

410

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

3D content not showing correctly

Community Beginner ,
May 18, 2020

Copy link to clipboard

Copied

Hello!

I'm trialling Acrobat DC because I want to explore the possibilities of sharing 3D models in PDF format, with the addition of saved views, comments, etc.
Unfortunately I can't get it to work. I have a PC where I can choose to boot from either of the two hard disks, one with Windows 8.1 and the other with Windows 10.
In Windows 8.1 I export a 3D model from Bentley View to 3D PDF apparently without any problem. I open it in Acrobat DC and see the content perfectly.
However, when I open the same file on the same PC but booting into Windows 10, the 3D content looks very bad. There are no shadings, the RGB colors are modified, and everything seems to be "broken".
I thought there was something wrong with my Windows 10 installation, however I tried on another PC and the exact same thing happens. I also opened the PDF on a virtual machine with Windows 7 and it looks exactly the same. That is, I can only view the 3D content correctly on the same operating system I converted it to from DWG format.
Any help? Thanks

Topics

Rich media and 3D

Views

411

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 18, 2020 0
Community Beginner ,
May 19, 2020

Copy link to clipboard

Copied

Further to this, I tried the same PDF with 3D content in another computer running Windows 8.1 and it looks good.

Another computer running Windows 10 is also showing wrong graphics.

Thus so far the problem is with any OS other than W8.1

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 19, 2020 0
Adobe Employee ,
May 31, 2020

Copy link to clipboard

Copied

Hi there

 

we are sorry for the trouble and the delay in response.

 

As described the 3D content is showing wrong, What is the version of the Adobe Acrobat/Reader DC you are using? To check the version please go to Help > Check for Updates
Make sure you have the latest version installed. Go to Help > Check for Updates

 

Also you may refer to the steps provided in the help article https://helpx.adobe.com/acrobat/using/displaying-3d-models-pdfs.html and see if that helps.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 31, 2020 0
Community Beginner ,
Jun 03, 2020

Copy link to clipboard

Copied

Hello

 

Thank you for the response.

 

Yes, I am using the latest versions. Tried both Acrobat DC and Reader DC.

 

The steps in the help article did not help.

 

Regards

 

Pablo

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 03, 2020 1
Adobe Employee ,
Jun 04, 2020

Copy link to clipboard

Copied

Hi pgaitan,

 

Please attach sample PDF in original post by editing it, so that we can reproduce this issue. However, If I were to make a guess, your PDF might be having Flash content and same is disabled in Acrobat settings. Please enable it by following these steps:

1. Go to Preferences.

2. Select 3D & Multimedia in left bar

3. Check "Use Flash Player......"

 

ForComm.JPG

 

Regards,

Himanshu Sagar

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 04, 2020 0
pgaitan LATEST
Community Beginner ,
Jun 09, 2020

Copy link to clipboard

Copied

Hi Himanshu,

Sorry for the late reply.

OK I will attach a sample PDF together with a couple of screen shots.

However I now think that the problem is in the software I used to create this 3D pdf file. As mentioned in my original post, I created the PDF's from AutoCAD .dwg files using the free version of Bentley View, but unfortunately the results were not good.

Recently I have installed the trial version of another program and it worked fine, so I'm planning to buy it.

Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 09, 2020 0