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New Here ,
Jan 17, 2020

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Hello,

My company recently upgraded to Windows 10 with Adobe Acrobat Standard 2017. In the past I was able to use my 3DConnexion space mouse to pan and zoom in and out of PDF's while reviewing them. I can't do that at this point. How can I get this functionality back?

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3D Navigation

New Here ,
Jan 17, 2020

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Hello,

My company recently upgraded to Windows 10 with Adobe Acrobat Standard 2017. In the past I was able to use my 3DConnexion space mouse to pan and zoom in and out of PDF's while reviewing them. I can't do that at this point. How can I get this functionality back?

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How to, Rich media and 3D

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Jan 17, 2020 0
Adobe Employee ,
Jan 17, 2020

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Hi Terrance G,

 

We are sorry for the trouble. As described, you are unable to use 3DConnexion space mouse to zoom in/out of the PDF

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try to zoom in/out on a different PDF file and check also try to use the mouse on a different document like Word or Excel and check for the issue.

 

Also, what is the version of the Adobe Acrobat Std 2017 installed on the computer?  To check the version of the application please use the help article (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
make sure you have the latest version. Go to Help > Check for updates.

 

Let us know how it goes.

 

Regards

Amal

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Jan 17, 2020 0
New Here ,
Apr 02, 2020

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Has there been any progress with this question? I am experiencing the same problem. Using the 3D mouse was very intuitive as I use it for modeling and drafting applications alongside viewing .pdf documents. 

Adobe 2017 (Version 2017.001.30150) doesn't allow me to pan and zoom with my 3D connexion mouse like the previous versions in Windows 7 allowed me to. 

This is true with any .pdf, new or old. 

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Apr 02, 2020 0
Adobe Employee ,
Apr 06, 2020

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Hi RMStanley

 

We are sorry to hear that. The version 2017.011.30150 is an old version of the Adobe Acrobat 2017.  

 

A new version 17.011.30166  released on 17th March 2020 is now available. Please update the application to the new version Go to Help > Check for Updates. Also, you may try downloading the patch manually using the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html) and see if that helps.

 

Regards

Amal

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Apr 06, 2020 0
New Here ,
May 08, 2020

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Hi.

 

The same issue iss here (V 20.006.20042 - just checked and it is the latest). When I google the issue, a possible solution is presented here:

https://www.3dconnexion.eu/nc/service/faqs/faq/spacemouse-not-working-in-adobe-reader-dc.html

 

which links to this one:

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/sandboxprotections.html

 

Howver, when I am in the enhanced security setting ( see below - sorry, the language is Norwegian), the options 

- Enable Protected Mode at Startup

- Run in AppContainer

- Create Protected Mode log file

are not visable. 

 

The computer is a brand new Dell Precision 7710 and the use of the 3D spacemouse was possible on a almost new Dell 15". Both Adobe versions were exact. it is only in Adobe I have noticed this.

 

Please help. It was too nice of a feature to loose 😁

 

2020-05-08_12-09-37.png2020-05-08_12-06-32.png

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May 08, 2020 0
Adobe Employee ,
May 29, 2020

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Hi there

 

We are sorry to hear that. Please try updating the application to the latest version 20.009.20065 and see if that makes any difference. Go to Help > Check for Updates

You may also take a look at the help article( https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html ) for more information.

 

Regards

Amal

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May 29, 2020 0
Community Beginner ,
Aug 28, 2020

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I am having the same issue - both my Adobe Acrobat Pro DC (20.012.20043) and my 3D connesion (10.6.9.3230) are up-to-date. On my other comuter my 3D mouse can pan and zoom PDFs perfectly - how do I eneable this behavious if is not working? it seams like this issue comes up every few months there the functionalty stops and then comes back. I have not found an aswer that works and checking that your software is up-to-dates is not the answer.

 

Also don't tell me I can pan zoom with the menues or keyboard shortcuts or the right hand mouse...

stephenn34011092_0-1598622236743.png

stephenn34011092_1-1598622298482.png

 

 

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Aug 28, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi Stephenn

 

We are sorry for the delay in response. As described you have the latest version of both the applications and still experiencing the issue.

 

It might be an issue with the configuration file. Please Go to %APPDATA%\3Dconnexion\3DxWare\Cfg and remove the corresponding XML file and then restore it from the recycle bin and see if that makes any difference.

 

Hope it will help

 

Regards

Amal

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Sep 08, 2020 0
New Here ,
Sep 24, 2020

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Has this issue been solved. Ive done al of the suggested things above and elsewhere and nothing works.

Everything is up to date on my end.

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Sep 24, 2020 0
Community Beginner ,
Sep 24, 2020

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No,

I have tried this, I also tried to remove it and let a new one get generated, then I also pullte both the adobe pro DC and reader cfg files from a computer that it does work on and put them on the computer that it is not working on. none of these has let me pan and zoom a .pdf with my 3D mouse on the affected computer. Adobe says it is 3DConnexion, 3D Connexion says it is adobe - my drivers and programs are at the same and latest version on both computers. Very frustrating.

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Sep 24, 2020 1
New Here ,
Oct 07, 2020

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3D Connexion still doesn't work in Adobe. Has anyone figured out how to solve this problem?

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Oct 07, 2020 0
New Here ,
Oct 13, 2020

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Also had the same issue today on my new company Dell Precision laptop, updated DC reader - disabling the sandbox security features and restarting the program worked for me.

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Oct 13, 2020 0
New Here ,
Oct 14, 2020

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Ammending my last post, I tried a number of permutations inside the Security (Enhanced) section and it appears that the "Run in AppContainer" setting in Windows 10 was the culprit. Disabling this option lets me use my 3d mouse again.

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Oct 14, 2020 0
New Here ,
Oct 14, 2020

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Hi, can you please give instructions on how you did it?

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Oct 14, 2020 0
New Here ,
Oct 15, 2020

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Exactly as I described above...

  1. Go Edit -> Preferences
  2. Go to the "Security (Enhanced)" category
  3. Uncheck "Run in AppContainer"
  4. Ok
  5. Restart Acrobat Reader

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Oct 15, 2020 0
Community Beginner ,
Oct 15, 2020

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Nope - still does not work.

stephenn34011092_0-1602799692380.png

 

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Oct 15, 2020 0
New Here ,
Oct 16, 2020

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Hi, 

unfortunately your proposed setting´s instruction does not work. Do you have some other suggestion how to repair this issue? pic.jpgThank you.

 

 

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Oct 16, 2020 0
New Here ,
Oct 16, 2020

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Would that I did, I know how incredibly frustrating it is to set up on a new computer with (theoretically) the same hardware and software and have it just not work. In my (and I suspect your) case it most definitely was Adobe's fault though perhaps in the vein of trying to improve security (the extreme being, if no one uses their software it's 100% secure!). Not quite sure about stephenn's case since I see that 3dx calls the spacepilot pro a discontinued device, but as long as it still works in all other programs I'd still blame Adobe kneecaping the integration somewhere.

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Oct 16, 2020 0