3D pdf viewing issue

New Here ,
Mar 19, 2021 Mar 19, 2021

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Our engineers produce 3D pdfs from Autodesk Inventor which work on their computers.

 

When they send me the file I cannot view the 3D model, only the page content.

 

Enable playing of 3D and Multimedia content is checked and I have selected Trusted file and the red question mark.

 

 

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Rich media and 3D

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hello!

 

Thank you for reaching out.

 

As you receive the PDF from others, please confirm how exactly they share the PDFs? Would you mind sharing any sample PDF with us so we can check it on our end?

Let us know if the issue occurs only with the PDFs you received from engineers or it occurs with all 3D PDFs.

Share the application and OS version on the machine.

 

Thanks,

Meenakshi

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Thank-you for your reply.

 

It appears that the pdf is blank that is produced by our Engineers, so I will have to investigatet this first.

 

Thanks

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