Highlighted

64BitMAPIBroker has stopped working after sending mail

New Here ,
Oct 20, 2020

Copy link to clipboard

Copied

After using the mail function (which succeeds), we get "64BitMAPIBroker has stopped working" when closing Adobe Reader DC.

 

These are the steps to reproduce the error:

- open a PDF file in Adobe Reader DC

- click the (enveloppe) icon "send file by email"

- choose "Default email application (Microsoft Outlook), do not check 'Attach a Link' and click Next

- now Outlook opens a new e-mail with the PDF as attachment. I can send the e-mail.

- when I close Adobe Reader DC (File - Exit Application), I get the error message "64BitMAPIBroker has stopped working"

(opening and closing Adobe Reader DC without sending a file by email does (of course) not trigger the crash of 64BitMAPIBroker)

 

The Event Log states

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: 64BitMAPIBroker.exe, version: 20.12.20041.1044, time stamp: 0x5f2350b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0xa870
Faulting application start time: 0x01d6a6c4f730dc72
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\pi_brokers\64BitMAPIBroker.exe
Faulting module path: unknown

 

These are the versions:

- Adobe Adobe Reader DC Continuous Release version 2020.012.20048

- Outlook (for Microsoft 365) 16.0.13029.20450 64-bit

- Windows Server 2012 R2

 

I already created the dword "4163520" with value: zero(0)
in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\DC\FeatureState
but this does not fix the problem.

 

How can we fix (or avoid) this error message?

TOPICS
Crash or freeze

Views

96

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

64BitMAPIBroker has stopped working after sending mail

New Here ,
Oct 20, 2020

Copy link to clipboard

Copied

After using the mail function (which succeeds), we get "64BitMAPIBroker has stopped working" when closing Adobe Reader DC.

 

These are the steps to reproduce the error:

- open a PDF file in Adobe Reader DC

- click the (enveloppe) icon "send file by email"

- choose "Default email application (Microsoft Outlook), do not check 'Attach a Link' and click Next

- now Outlook opens a new e-mail with the PDF as attachment. I can send the e-mail.

- when I close Adobe Reader DC (File - Exit Application), I get the error message "64BitMAPIBroker has stopped working"

(opening and closing Adobe Reader DC without sending a file by email does (of course) not trigger the crash of 64BitMAPIBroker)

 

The Event Log states

Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: 64BitMAPIBroker.exe, version: 20.12.20041.1044, time stamp: 0x5f2350b7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0xa870
Faulting application start time: 0x01d6a6c4f730dc72
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\pi_brokers\64BitMAPIBroker.exe
Faulting module path: unknown

 

These are the versions:

- Adobe Adobe Reader DC Continuous Release version 2020.012.20048

- Outlook (for Microsoft 365) 16.0.13029.20450 64-bit

- Windows Server 2012 R2

 

I already created the dword "4163520" with value: zero(0)
in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\DC\FeatureState
but this does not fix the problem.

 

How can we fix (or avoid) this error message?

TOPICS
Crash or freeze

Views

97

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 20, 2020 0

Have something to add?

Join the conversation