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7/2/20 - Cannot combine 2 pdfs using contextual menu (mouse click) - opens app to HOME page

Community Beginner ,
Jul 02, 2020

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Is there a way to have our Acrobat from YESTERDAY back? Today I cannot combine multiple pdfs by selecting the ones I want and right-clicking "combine pdfs." The mouse click still works but it opens the HOME page, where it then asks me to add the pdfs I want to combine.  I never use the home page; it's an obstacle.

 

Seems like such a small thing, and if I used it once a day it wouldn't be a problem. But I don't, and it is. I want the select-> right-click -> list of selected files, with a nice "COMBINE" button at the bottom of the window. 

 

Can someone tell me how I can get that back? Thank you.

Correct answer by Amal. | Adobe Employee

Hi there

 

We are sorry for the trouble. As described, right-clicking "combine pdfs." takes you to the home page, where it then asks you to add the pdfs you want to combine.

 

++ Adding on to the discussion

 

We have tried to reproduce the issue on our end and it is taking us to the combine page of Adobe Acrobat DC. When we select the PDFs to be combined and  right click in windows explorer it takes us to the combine page of Adobe Acrobat DC with the options to add more PDF files  (If in case required). If we dont want to add more files and have already selected the the files to be combined , simple click on Combine button to initiate the process.

 

Would you mind sharing the the screen recording of the issue you are experiencing? Also please share the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

If it still doesn't work, please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

 

 

Topics

Create PDFs, Edit and convert PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, Print and prepress, Standards and accessibility

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7/2/20 - Cannot combine 2 pdfs using contextual menu (mouse click) - opens app to HOME page

Community Beginner ,
Jul 02, 2020

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Is there a way to have our Acrobat from YESTERDAY back? Today I cannot combine multiple pdfs by selecting the ones I want and right-clicking "combine pdfs." The mouse click still works but it opens the HOME page, where it then asks me to add the pdfs I want to combine.  I never use the home page; it's an obstacle.

 

Seems like such a small thing, and if I used it once a day it wouldn't be a problem. But I don't, and it is. I want the select-> right-click -> list of selected files, with a nice "COMBINE" button at the bottom of the window. 

 

Can someone tell me how I can get that back? Thank you.

Correct answer by Amal. | Adobe Employee

Hi there

 

We are sorry for the trouble. As described, right-clicking "combine pdfs." takes you to the home page, where it then asks you to add the pdfs you want to combine.

 

++ Adding on to the discussion

 

We have tried to reproduce the issue on our end and it is taking us to the combine page of Adobe Acrobat DC. When we select the PDFs to be combined and  right click in windows explorer it takes us to the combine page of Adobe Acrobat DC with the options to add more PDF files  (If in case required). If we dont want to add more files and have already selected the the files to be combined , simple click on Combine button to initiate the process.

 

Would you mind sharing the the screen recording of the issue you are experiencing? Also please share the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

If it still doesn't work, please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

 

 

Topics

Create PDFs, Edit and convert PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, Print and prepress, Standards and accessibility

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Adobe Community Professional ,
Jul 02, 2020

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Hi DG519,

 

How far back are you thinking? I'be been using Acrobat since v. 3 and I've always remembered it being "inserting,' not combining. Now that does not mean it didn't say Combine, I just certainly do not remember it that way. The "Insert" is used because it's much more powerful in that you can "insert" a separate PDF (1 - 1000s of pages) before the 1st page, after the 1-1000th of a page or after the last page).

 

When you Combine, Acrobat doesn't have a clue as to where you want it to place the combined documents. Where you Insert can be controlled. (Oh, BTW, this is accessed from the Organized Pages Tool.)

2020-07-02_12-53-38.png

Or am I missing what you're asking for?

 

Let me know

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Community Beginner ,
Jul 02, 2020

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Inserting is a different operation. I'm referring to combining. It was working yesterday, 1 (actually 2) clicks. Today, more steps. We scan large documents in multiple sections and need to be able to combine them as efficiently as we were doing up until this morning.

 

New Acrobat Screen 070220.jpg            AcrobatScreen Up Until 070220.jpg

 

The first screen is what we are getting now when 
selecting two files, right-clicking and selecting 'combine.'

 

The second is was we got up until close of business
yesterday when selecting two files, right-clicking, and selecting 'combine.'

 

(I use "insert" regularly as well. Each has its own purpose.)

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Community Beginner ,
Jul 02, 2020

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(note: the two pdf files in the images are for illustration purposes only, not actual work files.)

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Adobe Community Professional ,
Jul 02, 2020

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Hi DG519,

 

You are absolutely correct, I had my brain in different thoughts. 

 

FWIW, I am not able to replicate your problem. I tried doing a "Combine" and had no issue and had the normal number of mouse-clicks. FWIW, I'm starting from here, where are you starting?

2020-07-02_13-57-09.png

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Adobe Employee ,
Jul 02, 2020

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Hi there

 

We are sorry for the trouble. As described, right-clicking "combine pdfs." takes you to the home page, where it then asks you to add the pdfs you want to combine.

 

++ Adding on to the discussion

 

We have tried to reproduce the issue on our end and it is taking us to the combine page of Adobe Acrobat DC. When we select the PDFs to be combined and  right click in windows explorer it takes us to the combine page of Adobe Acrobat DC with the options to add more PDF files  (If in case required). If we dont want to add more files and have already selected the the files to be combined , simple click on Combine button to initiate the process.

 

Would you mind sharing the the screen recording of the issue you are experiencing? Also please share the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

If it still doesn't work, please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

 

 

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Community Beginner ,
Jul 02, 2020

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Amal, you're a lifesaver! (And Gary, I appreciate your reply - thanks!)

Everything else was running just fine so I was hesitant to click the Repair Installation, but I followed your advice and did that and then a restart and... voila! Back to 2-clicks!

 

I really appreciate how quickly I was able to get help and good help at that. (And VERY glad it wasn't a 'major' problem! You never quite know if something got updated somewhere else and it's affecting another program or if it's more a 'the cupholder doesn't work' type of thing  😉

 

Both of you have a nice rest of your day and thanks again!

 

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Amal. LATEST
Adobe Employee ,
Jul 02, 2020

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Hi there

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any assistance required in the future.

 

Regards

Amal

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