a 3d data parsing error has occurred

Jan 30, 2018

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Hello,

I have problem with opening pdf 3d. an error appears: a 3d data parsing error has occurred.

I searched a lot of forums and and I didn't find the answer.

Could you help me?

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General troubleshooting

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a 3d data parsing error has occurred

Jan 30, 2018

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Hello,

I have problem with opening pdf 3d. an error appears: a 3d data parsing error has occurred.

I searched a lot of forums and and I didn't find the answer.

Could you help me?

TOPICS
General troubleshooting

Views

9.8K

Likes

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Jan 30, 2018 0
Adobe Employee ,
Jan 30, 2018

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Hi Solidexpert,

Please refer to the troubleshooting steps suggested in the following threads discussing the same issue:

3d parsing error with Acrobat Pro 10.1.1

3d data parsing error has occured - u3d

Acrobat XI "A 3d data parsing error has occured" in Windows 10

Thanks,

Shivam

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Jan 30, 2018 0
Feb 01, 2018

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hello Shivam,

thanks for reply.

Unfortunately, I didn't find the answer in these topics. Any other suggestion what can I do?

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Feb 01, 2018 0
Adobe Employee ,
Feb 01, 2018

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Would it be possible if you can share the pdf file with us to replicate the issue at our end? You may refer to the steps given in this link on : How to share a file using Adobe Document Cloud

Also, have you tried the steps suggested in this link- Acrobat XI "A 3d data parsing error has occured" in Windows 10 ?

-Shivam

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Feb 01, 2018 1
Dec 13, 2019

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Go in the Adobe cache folder:

C:\Users\[user]\AppData\Local\Adobe\Acrobat

Then rename the folders:

DC --> DC_old

and

2015 --> 2015_old

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Dec 13, 2019 0
Jan 30, 2020

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This is a temporary fix  for me. I've done this a few times but the next day or 2 days later it stops working again. 

Anyone else got a fix that's more permanent?

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Jan 30, 2020 0
Sep 08, 2020

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This is a temporary fix  for me. I've done this a few times but the next day or 2 days later it stops working again. 

Anyone else got a fix that's more permanent?

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Sep 08, 2020 0