Hello! I have used Adobe Pro 2021.001.20145 to make a survey document in fillable PDF format. I then sent this survey to participants around the world.
For a substantial minority of participants, the text fields are inoperable. I haven't found a common link among the people who are experiencing issues. I tested the fillable PDF using the free Acrobat Reader app on different computers, but some participants are unable to click and fill in the text fields on their computers.
I need to troubleshoot the cause of this problem. Once this is identified, it will be clearer whether I should circulate a different PDF document to participants, or provide them with instructions to adjust settings. If you recognize the problem I've described, I'd be grateful for any help.
The problem has arisen for participants who open the document in Adobe Reader (DC). Some of these participants cannot see or use the text entry fields. My colleague has experienced this problem when viewing the document in Reader on three different computers. She did not have such problems when viewing a draft version of the document that I had circulated earlier. I do not think I did anything differently when creating the draft and final versions.