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System:
Acrobat Pro 2020 (Release Classic) Version 2020.001.30005
Windows 10 / 2004, Build 19041.508
Problem description:
In Microsoft Office 2010 and all other programs, Acrobat doesn't ...
What I've done so far:
These are the error messages:
Any idea what I can do?
There weren't any problems with Acrobat 10 (Creative Suite CS 6). Acrobat 10 has been deinstalled automatically, when I installed Acrobat Pro 2020.
Ute
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Ute,
you have already done all the things I would have recommended. Given that uninsalling Acrobat and running the Cleaner does not make it work, we can rule out a misconfiguration of Acrobat due to "bit rot" in the Windows registry or some configuration files - at least not on the Acrobat side. Have you tried to re-install MS Office?
When you say that "File>Print" does not work from any application, does that mean that you cannot print to a "real" printer from other applications? That would rule out a problem with Acrobat and would point to something in the operating system's print subsystem. If I am misunderstanding, please read on, but if that's the case, a repair of Windows would be appropriate.
If it's not a problem with all printers, then here is what I would do next: Do you have another user set up on your computer? If not, create a new user and then log in as that user and try to create a PDF file from e.g. MS Word. Does that work? If it does, it points to a problem with your user account setup. Unfortunately, I don't have a recipe to fix that, you would have to see what application caused it and then repair/re-install that application.
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First of all: Thank you for your suggestions!
My real printers (Brother, HP) print and scan without trouble.
Photoshop / InDesign / Corel Draw / Affinity-Suite / Libre Office and Microsoft Print to PDF export their files as PDF perfect, but sadly without bookmarks.
What I've tried in the meantime:
I created a new user etc. > no effect.
I deactivated the "Microsoft Print to PDF" function > no effect.
I uninstalled / reinstalled the MS-Office > no effect.
I read many Internet pages (by Adobe and Microsoft) with similar problems but not exactly my issues.
I've tested different filetypes:
PDF from image, media, html, scan, website, clipboard (if an image) are ok.
But with all file types that need the PDF-Maker ( MS-Office Acrobat addin) or the Distiller (eps, ps, prn) Acrobat doesn't create PDFs.
At last I installed Acrobat Pro 2020 on a second computer. It still runs the previous Windows version 10/1909: No problems at all, Acrobat runs as smoothly as ever! Unfortunately this second machine is a small notebook and not very suitable for everyday work.
Any more ideas?
Is there a board for bugs and error messages read by the Acrobat technicians (like for InDesign and Photoshop)?
Ute