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This doesn't occur all the time but it is a bigger problem now. We are runinng Acrobat XI Pro on a terminal server and 3 users access it. The other users access Acrobat DC. When they are updating the properties of the document to include a password, the app crashes. We get the display stating that it crashes and a DMP file is created. Other than that, we cannot figure out what is happening or why.
any ideas besides re-installing the app?
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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?
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We are running Adobe Acrobat XI version 11.0.0
the Terminal server is Windows Server 2008 R2 Datacenter (SP1)
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This version is old and outdated, but at the very least you should update it to the latest one available, which is 11.0.23.
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thanks...will do