Acr5obat XI Pro crashes when adding password to a PDF

New Here ,
Jan 19, 2021 Jan 19, 2021

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This doesn't occur all the time but it is a bigger problem now.  We are runinng Acrobat XI Pro on a terminal server and 3 users access it.  The other users access Acrobat DC.  When they are updating the properties of the document to include a password, the app crashes.  We get the display stating that it crashes and a DMP file is created.  Other than that, we cannot figure out what is happening or why.  

any ideas besides re-installing the app?

Acrobat CrashesJPG.JPG

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Crash or freeze, Edit and convert PDFs, General troubleshooting

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Most Valuable Participant ,
Jan 19, 2021 Jan 19, 2021

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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New Here ,
Jan 19, 2021 Jan 19, 2021

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We are running Adobe Acrobat XI version 11.0.0

the Terminal server is Windows Server 2008 R2 Datacenter  (SP1)

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Most Valuable Participant ,
Jan 19, 2021 Jan 19, 2021

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This version is old and outdated, but at the very least you should update it to the latest one available, which is 11.0.23.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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thanks...will do

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