This doesn't occur all the time but it is a bigger problem now. We are runinng Acrobat XI Pro on a terminal server and 3 users access it. The other users access Acrobat DC. When they are updating the properties of the document to include a password, the app crashes. We get the display stating that it crashes and a DMP file is created. Other than that, we cannot figure out what is happening or why.
any ideas besides re-installing the app?
Crash or freeze, Edit and convert PDFs, General troubleshooting