Acrobat 2020 does not email from share -windows and outlook

[Tigher Feenix]

Hello, I have a user utilizing acrobat 2020 and his share button does not work.   When working with a document, he will select share and nothing happens, no error message, nor outlook opening a window.  I have other users utilizing the same programs/versions that it works fine on.   

Window 10, Outlook 2019 desktop, Acrobat 2020

Troubleshooting that I have done

• Ran repair on Acrobat
• Ran repair on Office
• Verified windows and acrobat are up to date
• Verified outlook is the default email in acrobat preferences and windows
• He can start an email and drag and drop the pdf as an attachment
• No problems sending/rcv emails and opening/sending pdf attachments

Any suggestions? 

Thank  you for your time,

Michele

[Amal.]

Hi Michael,

Hope you are doing well and sorry for the trouble. As described, the share button does not work and you have already tried most of the troubleshooting steps with no success.

Please try the following steps and see if that works for you

• Try resetting the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/Acrobat/How-to-reset-Acrobat-Preference-settings-to-default/td-p/4792... reboot the computer and check.
• If it still doesn't work, Remove the application using the Adobe Acrobat Cleaner Tool (For Adobe Acrobat/Reader only) https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer and install the application using the link https://get.adobe.com/reader/ and check.
• If it still doesn't work, check for any necessary and recommended updates for windows and try updating and create a new user profile with full admin rights and try using the application and check.

Regards

Amal