Acrobat 2020 does not email from share -windows and outlook

New Here ,
Apr 26, 2021 Apr 26, 2021

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Hello, I have a user utilizing acrobat 2020 and his share button does not work.   When working with a document, he will select share and nothing happens, no error message, nor outlook opening a window.  I have other users utilizing the same programs/versions that it works fine on.   

Window 10, Outlook 2019 desktop, Acrobat 2020

Troubleshooting that I have done

  • Ran repair on Acrobat
  • Ran repair on Office
  • Verified windows and acrobat are up to date
  • Verified outlook is the default email in acrobat preferences and windows
  • He can start an email and drag and drop the pdf as an attachment
  • No problems sending/rcv emails and opening/sending pdf attachments

 

Any suggestions? 

Thank  you for your time,

Michele

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General troubleshooting

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi Michael,

 

Hope you are doing well and sorry for the trouble. As described, the share button does not work and you have already tried most of the troubleshooting steps with no success.

 

Please try the following steps and see if that works for you

 

 

Regards

Amal

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