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Acrobat 2020 Std does not install properly

New Here ,
Aug 17, 2020

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I own Acrobat XI and downloaded Acrobat 2020 hoping for a onetime upgrade. I installed it but the software license and login screen came up in Chinese or Japanese even though I assumed the installation would use the default language (English). So I went to the app section of Settings and performed a modify of the app to change the language. English was shown as selected as well as Chinese so I unselected Chinese and hit Apply. Ran Acrobat 2020 and the software license acceptance was in English but the login was still in Chinese. I am thoroughly disgusted at this buggy installation so I uninstalled it and reinstalled Acrobat XI with no issues. Anyone else having issues like this? I am running Win10 Pro v1909.

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General troubleshooting, Install update and subscribe to Acrobat

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Acrobat 2020 Std does not install properly

New Here ,
Aug 17, 2020

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I own Acrobat XI and downloaded Acrobat 2020 hoping for a onetime upgrade. I installed it but the software license and login screen came up in Chinese or Japanese even though I assumed the installation would use the default language (English). So I went to the app section of Settings and performed a modify of the app to change the language. English was shown as selected as well as Chinese so I unselected Chinese and hit Apply. Ran Acrobat 2020 and the software license acceptance was in English but the login was still in Chinese. I am thoroughly disgusted at this buggy installation so I uninstalled it and reinstalled Acrobat XI with no issues. Anyone else having issues like this? I am running Win10 Pro v1909.

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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Aug 17, 2020 0
Most Valuable Participant ,
Aug 17, 2020

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Where did you download it, exactly?

What do you mean by "hoping for a onetime upgrade"? 

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Aug 17, 2020 0
New Here ,
Sep 28, 2020

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I downloaded it from Adobe. I read somewhere on the site that they would allow a onetime upgrade from older versions of Acrobat for free or at a greatly discounted price. I could be wrong.

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Sep 28, 2020 0
Most Valuable Participant ,
Sep 28, 2020

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It's been years since you could upgrade from Acrobat XI to the current version. It's too old for it.

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Sep 28, 2020 0
Most Valuable Participant ,
Sep 28, 2020

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Adobe have lots of surprising offers so if you find it, let us know. But right now, so far as we know, you need to pay full price (or subscribe).

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Sep 28, 2020 0