Acrobat 7 Pro crashing on document close

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I know that Acrobat 7 Pro is not supported for recent version fo Windows, but with a few exceptions (no Acrobat printer, Save as PNG doesn't work) it was working fine for me for quite some time under Windows 10, 64-bit.

 

Now, on a regular basis, Acrobat freezes and eventually crashes when closing a document. This happens about 20-25% of the time.

 

Does anyone have any ideas about why this has started happening, and possibly how to prevent it? Could a Windows update be responsible?

 

I would consider updating, but franky I much prefer the look and feel of the old version of Acrobat, so an upgrade would be a step backwards for me.

 

TIA

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General troubleshooting

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Most Valuable Participant ,
Mar 11, 2021 Mar 11, 2021

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Make sure to install all available updates and try running it in Compatibility Mode with an earlier OS, like Windows 7 or even an earlier version than that. That's about all you can do to get this ancient version to work, and still problems are to be expected...

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Most Valuable Participant ,
Mar 11, 2021 Mar 11, 2021

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One tip: do NOT try to uninstall or reinstall. You can no longer activate Acrobat 7, so you could be left with nothing. 

Bear in mind Windows 10 is continually being changed by Microsoft, so you can expect older apps to fail, one by one. It isn't like older versions of Windows where you could stay on Windows 7 or 8 and know it wouldn't change much under the hood.

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