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Acrobat 9 pro won't install on Sierra (MAC)

New Here ,
Oct 14, 2016

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My disk won't install on my new mc, just hangs up

Hi hectorc68838561,

Acrobat 9 Pro is not compatible with Mac OS Sierra.

It may or may not work properly.

Would also like to inform you that Acrobat 9 is an old and unsupported version.End of support | Reader 9 and Acrobat 9 (and earlier)

Regards,

Meenakshi

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Acrobat 9 pro won't install on Sierra (MAC)

New Here ,
Oct 14, 2016

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My disk won't install on my new mc, just hangs up

Hi hectorc68838561,

Acrobat 9 Pro is not compatible with Mac OS Sierra.

It may or may not work properly.

Would also like to inform you that Acrobat 9 is an old and unsupported version.End of support | Reader 9 and Acrobat 9 (and earlier)

Regards,

Meenakshi

TOPICS
Install update and subscribe to Acrobat

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Oct 14, 2016 0
Adobe Employee ,
Oct 14, 2016

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Hi hectorc68838561,

Acrobat 9 Pro is not compatible with Mac OS Sierra.

It may or may not work properly.

Would also like to inform you that Acrobat 9 is an old and unsupported version.End of support | Reader 9 and Acrobat 9 (and earlier)

Regards,

Meenakshi

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Oct 14, 2016 0
Community Beginner ,
Mar 02, 2018

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Thanks for your response. Is there an Adobe Acrobat Pro version that is not CC or DC that will run on High Sierra. I don't want to rent any more software.

Thank you,

Robert

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Mar 02, 2018 0
New Here ,
Jan 05, 2017

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Hi! I've just done a fresh install of Mac OS Sierra (not just an upgrade, but I formatted the disk and installed) and of my old CS4 boxed version.

After the famous Java update 6, all the applications worked fine, BUT NOT Acroba 9 Pro. It seemed to open, but not worked. I had the same problem occurring with El Capitan, but with no solution, no uncheck could help me.

So, after some struggles, I found my old dusty cds with all the dmg files of the software updates I received in the past of the CS4 products. I never liked Adobe Updater: manual update is painful and boring, but I learned at my risk that it's better that you never let computers or software decide things in place of you .

So I installed the Acrobat 9.10 update and BANG!

Acrobat 9 PRO now works like a charm on Sierra 10.12.2 too.

And it seems even faster than on Mavericks.

I successfully updated all the Acrobat versions from 9.10 to 9.20. Only the last, the 9.5.1 didn't work. But Acrobat is still part of my arsenal and I have an updated OS.

Hope this could help someone.

Cheers

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Jan 05, 2017 7
New Here ,
Jan 26, 2017

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How can I get a copy of the updater?  I had to contact Adobe Chat and they had me use a link, but this only installed a modified version of 9.0 which does not have a link for updates.  I now have it installed, but I would like to update to the latest update if possible.  Are these updates available somewhere?

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Jan 26, 2017 0
Most Valuable Participant ,
Jan 26, 2017

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Updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

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Jan 26, 2017 2
Adobe Community Professional ,
Jan 26, 2017

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Where are my Adobe Acrobat 9 Updates??? - KHKonsulting LLC

You do not have to install them all. Just these updates in order:  ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/   FTP link for Mac updates.

9.0.0 > 9.1.0 > 9.1.2 > 9.2.0 > 9.3.0 > 9.3.2 > 9.3.3 > 9.4.0 > 9.4.2 > 9.4.5 > 9.4.6 > 9.5.0 > 9.5.1 > 9.5.2 > 9.5.3 > 9.5.5

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Jan 26, 2017 7
Community Beginner ,
Aug 09, 2017

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New iMac 27" Sierra 5K 2TB hard drive and 8GB video... but owners want to use CS4 Design Premium and Acrobat 9 Pro.

I encountered the same unresponsive "Acrobat" when uploading v 9.0.0 from disk. The formula of downloads and sequential order of updaters  found above made it operational on this new system. Also, the ftp site wasn't entirely cooperative using Google, but Firefox delivered the goods.

Note that you may have to go to System Preferences > Security & Privacy and leave that window open in order to click "OK" at the "Allow apps downloaded from:" section.

Acrobat 9 Pro became operational on my 2017 build iMac with an early update (perhaps even after 9.1), but I confirmed it was still operational at update 9.3. At the moment I'm up to 9.3.3, but there was a glitch in my file at 9.4 updater, so I'm re-downloading it.

EDIT: as I was re-downloading 9.4, the system updated to 9.5.5, saving about 7 steps

"...these updates in order:  ftp://ftp.adobe.com/pub/adobe/acrobat/mac/9.x/   FTP link for Mac updates.

9.0.0 > 9.1.0 > 9.1.2 > 9.2.0 > 9.3.0 > 9.3.2 > 9.3.3 > 9.4.0 > 9.4.2 > 9.4.5 > 9.4.6 > 9.5.0 > 9.5.1 > 9.5.2 > 9.5.3 > 9.5.5" <— golden!

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Aug 09, 2017 0
Community Beginner ,
Nov 12, 2017

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Should I use the updates ending in "_all.dmg" or "_gef.dmg"? I am attempting to update Adobe 9 Pro (Mac). It looks like every update has a "_all.dmg" file, but only some have an update ending in "_gef.dmg". Thank you in advance.

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Nov 12, 2017 0
Adobe Community Professional ,
Nov 12, 2017

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From the comments: Where are my Adobe Acrobat 9 Updates??? - KHKonsulting LLC

Karl Heinz Kremer says: 

David, as far as I can tell (again, Adobe unfortunately took down the page that had more information), there are two different updates available for the 9.1 Mac version (based on your previous comment, it looks like you are running this on a Mac): AroProUpd910_all.dmg and AcroProUpd910_gef.dmg. The second one should be for German, English and French, the first one should work for all (or all other languages). If that’s not the case, then unfortunately, I am out of ideas. BTW: Acrobat 9 does definitely not work without problems on El Capitan, and neither does Acrobat X. Look for example at the “Bookmarks” pane when a document that contains bookmarks is open.

Gene

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Nov 12, 2017 0
Community Beginner ,
Jan 25, 2018

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how do you sign in to the ftp site? my adobe.com password doesn't do it, guest doesn't either.

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Jan 25, 2018 0
Community Beginner ,
Mar 02, 2018

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This totally works but what a PITA. I had to go through each patch, .1 by .2, couldn't jump ahead, had to tell apple to open the nonapproved app anyway, install and then go to the next one.

Will get to 9.4 one of these days, but fortunately the software started working on High Sierra at 9.1.

Thanks so much for this obscure but functional list!

Best,

Robert

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Mar 02, 2018 0
New Here ,
Jun 14, 2018

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Unfortunately, it looks like this is no longer a solution as the adobe FTP site has certain update versions locked behind a user account/password (such as 9.3 and 9.34).

I am attempting to use the AAM to update my install before first run.

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Jun 14, 2018 0
Adobe Community Professional ,
Jun 14, 2018

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The links are at the bottom and they do work.  See the reply dated March 18, 2018

Where are my Adobe Acrobat 9 Updates??? - KHKonsulting LLC

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Jun 14, 2018 2
New Here ,
Jun 14, 2018

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Thanks, I was using the FTP site.

Will try this!

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Jun 14, 2018 0
Adobe Community Professional ,
Jun 14, 2018

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Let me know if it goes well. Then I can keep it for reference.

Gene

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Jun 14, 2018 0
New Here ,
Jun 14, 2018

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Hi Gene,

I was able to download the missing update files that I needed from the KHK site.  After installing all the way up to 9.5.5, I encountered the "AMT Subsystem Failure" error.  Which after some (errr lengthy) researcha dn trail and error was eventually able to resolve by removing the old FLEXnet folder from Application Support and having it regenerate a new one when running the program.

Thanks for you assistance.

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Jun 14, 2018 0
Adobe Community Professional ,
Jun 14, 2018

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Glad to hear. Tuck those patches in a safe place and if you decide to upgrade to Mojave (10.14) know that 9.5.5 is 32 bit Intel and may be phased out entirely. As always, When Adobe discontinues app support fixes, it may not run on future versions of MacOS.

Gene

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Jun 14, 2018 0
New Here ,
Apr 04, 2017

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Can you share where to get the Acrobat Pro 9.10 update that you referred to in your post?

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Apr 04, 2017 0
Adobe Community Professional ,
Apr 04, 2017

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Apr 04, 2017 3
Community Beginner ,
May 05, 2017

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Just an FYI with the update patches:

I had to save them to my desktop to get them to open correctly.
Then I used the same process shown Here: Installing Creative Suite on macOS 10.12 (Sierra)  to get them to run.

Essentially:
Double click .DMG file > open the file> right click installer> select Show Package Contents> Contents> MacOS

Open a Terminal window

drag and drop the Exec file onto the Terminal Window> hit Enter

taa-daa! Magic!

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May 05, 2017 2
Community Beginner ,
Apr 18, 2017

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Hi,

I had to buy a new Mac last week due to the fact that my old one died unexpectedly. I'm seriously thrilled that I was able to get my whole CS5 to work, however, I'm really not sure what to do about Adobe Acrobat Pro 9. I read that you were able to do it. Did you do it from a disc or from the download they have on their website. The reason I ask is because I've tried it several times using both ways (disc and digital) and I still can't get it to load. It will put it in my Application folder, but when I double-click it to open it, it tells me to put in my administrators password and then just stays on the opening screen saying that it's installing/fixing installation. I left it that way for about 20 minutes and nothing happened. When I clicked onto something else, the window closed and I was left with the word Acrobat up in the menu with nothing else. No drop-down or any other things in the menu. I checked all over the internet and YouTube and your posting is the only thing that I somewhat found helpful. However, I just can't get anything to load, never mind doing all those updates. I'm totally willing to do all the updates. Can you just tell me how you got it to run in the first place.

Thank you.

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Apr 18, 2017 1
Most Valuable Participant ,
Apr 19, 2017

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Perhaps they updated it before they ran it...

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Apr 19, 2017 0
Community Beginner ,
May 05, 2017

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I'm experiencing the very same thing you mentioned, it's so frustrating!

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May 05, 2017 1
Community Beginner ,
May 05, 2017

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I figured it out and am posting what worked for me in hopes it will help someone else.

note: My CS5 programs and Acrobat Pro 9 worked fine on my iMac running a Sierra UPGRADE. When I wiped my computer to do a clean Sierra os install yesterday, I couldn't get Acrobat to load properly as described by people above.

1. Installed CS5 programs from the Design Premium installer download (only chose illustrator and Indesign as per my needs)

2. opened Illustrator CS5- it asked me to update my Java 6. I did that.

3. opened illustrator CS5 and clicked on Help>Updates. This automatically opened the Adobe Application Manager and showed all updates for anything related to CS5 (Acrobat 9 pro did not show up in this list).

4. Hit Update on the AAM window to install the updates.

5. The message came back that some updates had not been installed (a different problem for another day)

6. when I tried reopening Acrobat I saw that it had be updated to 9.3 and it asked me the rest of the install questions such as agreeing to the TOS and for the product license number.

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May 05, 2017 3
New Here ,
May 13, 2017

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hi beth, this worked for me. thanks so much!

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May 13, 2017 0
New Here ,
Jun 13, 2017

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Just wanted to add that despite roadblocks thrown up at every stage:

  • Having no SuperDrive on my MacBook Air meant reinstalling AAP v9.0 using Remote Disk via an older iMac on the network;
  • The ftp site link above would not load in Sierra (not via Finder, Safari, nor Chrome), so I had to download the update installer dmgs via Chrome for Windows (btw, the *_gef.dmg files appear to be for non-English installations, so choose *_all.dmg if your installation is in English);
  • Unlike user gener7’s experience, each update installer would only work with the immediately preceding AAP v9.x.x, so I had to download & run all 23 incremental updates from 9.1.0 through 9.5.5;
  • MacOS treated each update installer as from an unknown developer, so each had to be OK’d via System Prefs > Security > General (in hindsight BethOlsonCreative’s drag-and-drop onto Terminal method may have obviated this, so give it a try first);

I now have AAP 9.5.5 running zippily along in Sierra - persistence pays!

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Jun 13, 2017 1
Community Beginner ,
Jun 13, 2017

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Not sure if I have a SuperDrive or not, but I'll work on that:-). My main question is what is Chrome for Windows? Thanks...

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Jun 13, 2017 0
Community Beginner ,
Jun 13, 2017

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One more question, did you download the dmg or the zip file?

Thank you for your patience in going through all of this. I'm sure I'm not the only one who appreciates it...I've torn just about every hair out of my head!

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Jun 13, 2017 0
New Here ,
Jun 13, 2017

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I could get to the ftp site only by using the Chrome browser on my work PC running Windows, saving the dmg files to my OneDrive, and then transferring and loading the dmg files on my Mac. I'm not sure what the difference is between the dmg files I downloaded vs. the zip files, but I'll look inside  a zip file later to compare.

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Jun 13, 2017 0
Community Beginner ,
Jun 13, 2017

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I give up. I can't access Acrobat 9 because it says the license has stopped working, so I can't update it. This is the same problem I have with old Illustrator and Photoshop programs. Haven't been able to fix it. 

I don't know why there isn't a huge outcry about the new policy of having to pay a high annual fee to lease Adobe programs rather than buy each one as a complete product. I think I paid $600 for Photoshop CS5 a few years ago. How many years of leasing before the cost surpasses $600? Talk about gouging the customer.

OK, I'm done venting...

Thanks for trying to help me. Much appreciated

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Jun 13, 2017 1
New Here ,
Jul 14, 2017

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I can get InDesign CS4, Photoshop CS4 and Illustrator CS4 within CS4 (Design Standard) to work on Sierra (10.12.5) but not Acrobat Pro. The latter would not launch so I had to install all of the updater dmg files (9.1 —> 9.5.5) separately — thanks to Beth for this advice. The app launches but asks for a serial number; I enter the CS4 serial number (which unlocked the other apps) but the dialog box says this not correct.

Anybody know of a work-around for this?

trmartin

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Jul 14, 2017 0
Most Valuable Participant ,
May 05, 2017

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Yes, frustrating. New Mac OS. You need a new Acrobat.

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May 05, 2017 0
Most Valuable Participant ,
Jun 13, 2017

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For Photoshop, 5 years subscription = $600. System changes are getting faster and faster, and incompatibility would now be certain in that time without updates.

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Jun 13, 2017 0
Most Valuable Participant ,
Jan 25, 2018

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The FTP site doesn't ask me for a password. But nor does it seem to be working right now. If an FTP site asks for a password use these

User: anonymous

For the password type your email address.

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Jan 25, 2018 0
Community Beginner ,
Jan 25, 2018

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thanks I'll try that and report back. I'll also re-download Firefox and try that.

anonymous/email did not work, fyi

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Jan 25, 2018 0