• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat crash when moving between 2 monitors - Mac OS X Mojave

Engaged ,
Nov 06, 2018 Nov 06, 2018

Copy link to clipboard

Copied

I have the latest Acrobat - 19.008.20080

When I open Acrobat, it opens on my secondary monitor. When I drag it over to the main monitor, Acrobat crashes. If I drag anything in Acrobat over to the main monitor, where the Acrobat menu bar is, it crashes.


Anyone else getting this?

OS X 10.14

TOPICS
General troubleshooting

Views

1.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2018 Nov 08, 2018

Copy link to clipboard

Copied

Jep! I do.

Since the last update of Mac OS and Mojave.

First i thought it was a problem with the panel Preview Output which opens on my secondary monitor. After removing the preferences of Acrobat (and restarting!) i opened the preview panel. Which worked fine. Dragging the preview panel to the secondary screen ended in a crash.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2018 Nov 09, 2018

Copy link to clipboard

Copied

Just started for me when I updated to 10.14.1

As per the last thread of this same problem from October, I was reading the fix was supposed to be in that update but guess not. It is marked solved and obviously it hasn't been.

Temp fix I found was:

1. Open 2 PDFs in tabs

2. Drag the PDF tab you want from the main window into the monitor you want

3. Close the other window

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 17, 2019 Jan 17, 2019

Copy link to clipboard

Copied

After doing what bmatlockdesign_prof ​said just once, I no longer have the issue.

I have quit Acrobat and then opened individual PDF's, moved them from one monitor to another, all with no issues now.

Thanks!!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 03, 2020 Nov 03, 2020

Copy link to clipboard

Copied

LATEST

What kind of black magic was that! o_o

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 12, 2018 Nov 12, 2018

Copy link to clipboard

Copied

Same issue.  Looking for Adobe update on this problem being reported by many.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 15, 2018 Nov 15, 2018

Copy link to clipboard

Copied

I have the same problem. I am also on Mojave and have a 2018 MacBook pro and an 21 " apple display.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines