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Acrobat crashes in minimal WebBrowser control

New Here ,
Nov 18, 2020

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Hi,

 

We have an application hosting the WebBrowser control and we have some very large enterprise customers who use it to view PDF files.

 

They have been running into a very consistent crash in PDF reader but only when full Acrobat is installed.

 

I created a very minimal WebBrowser control application and I can reproduce this crash, but I can't tell why Acrobat is crashing.  The crash always happens in RtlEnterCriticalSection as it is called from Acrobat.dll.

 

We have multiple dump files (although they all look the same).

 

Can I get someone from Adobe to help us debug this issue?

 

Would it be possible to get debug symbols for the Acrobat.dll to get a better idea of what might be happening so we can try to find a workaround?

 

We did find that if we left a pop-up open with Acrobat loaded then the crash would not happen in subsequent pop-ups, so we were pursuing that as a workaround, but we then found that the workaround doesn't work if the pop-ups are loaded in their own threads (which we do sometimes because this is more like IE).

 

Anyhow, we are kinda stuck and so are our enterprise customers, so we could really use some help from an Adobe dev.

 

Thanks!

--

Don

 

 

 

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Acrobat SDK and JavaScript, Crash or freeze

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Acrobat crashes in minimal WebBrowser control

New Here ,
Nov 18, 2020

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Hi,

 

We have an application hosting the WebBrowser control and we have some very large enterprise customers who use it to view PDF files.

 

They have been running into a very consistent crash in PDF reader but only when full Acrobat is installed.

 

I created a very minimal WebBrowser control application and I can reproduce this crash, but I can't tell why Acrobat is crashing.  The crash always happens in RtlEnterCriticalSection as it is called from Acrobat.dll.

 

We have multiple dump files (although they all look the same).

 

Can I get someone from Adobe to help us debug this issue?

 

Would it be possible to get debug symbols for the Acrobat.dll to get a better idea of what might be happening so we can try to find a workaround?

 

We did find that if we left a pop-up open with Acrobat loaded then the crash would not happen in subsequent pop-ups, so we were pursuing that as a workaround, but we then found that the workaround doesn't work if the pop-ups are loaded in their own threads (which we do sometimes because this is more like IE).

 

Anyhow, we are kinda stuck and so are our enterprise customers, so we could really use some help from an Adobe dev.

 

Thanks!

--

Don

 

 

 

TOPICS
Acrobat SDK and JavaScript, Crash or freeze

Views

55

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Nov 18, 2020 0
Adobe Employee ,
Nov 19, 2020

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Hi Don

 

Hope you are doing well and sorry for the trouble. As described the IE is crashing when opening the second PDF.

 

This issue is reported to us and our engineering team is working on it to find the fix. We will share the update as soon as we will hear anything from them.

 

I have shared some steps in private message please check.

 

Thanks for your time and patience

 

Regards

Amal

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Nov 19, 2020 0
Amal. LATEST
Adobe Employee ,
Nov 23, 2020

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Hi there

 

The optional update (ver. 20.13.20066) addressing this issue is now available (Windows Only). Please try to update the application to the new version available from the help menu > check for updates or you can manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Regards

Amal

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Nov 23, 2020 0