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Acrobat DC 2015 will not open / not found

Community Beginner ,
Jun 10, 2020

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Yesterday Jun 10th, 2020, <Acrobat DC 2015> would not open, so I uninstalled it, then re-installed, as per forum advice.

When I double click the icon I get an error message box [Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe'. Make sure you type the name correctly, and then try again.]

I checked using file explorer and the file appears to be there (along with all the Acrobat files) . If I double-click the file, I get the same error message. I can however view the content in binary form. How can I fix this, please?

I'm running Windows 10 64-bit v2004 (OS Build 19041.329) on a Lenovo W540 laptop (a POS).

Thank you for the forthcoming help and hints...

Correct answer by Amal. | Adobe Employee

Hi BaudeC

 

We are sorry to hear about the issue you are experiencing. As described, you are getting the error 'Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe'

 

Please try the steps below and see if that makes any difference.

 

1.Close the Adobe Acrobat DC

2. Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3. Type regedit in the run dialogue box and hit Enter

4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key Acrobat.exe

5. Relaunch the application and check.

 

Let us know how it goes.

 

Regards

Amal

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Acrobat DC 2015 will not open / not found

Community Beginner ,
Jun 10, 2020

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Yesterday Jun 10th, 2020, <Acrobat DC 2015> would not open, so I uninstalled it, then re-installed, as per forum advice.

When I double click the icon I get an error message box [Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe'. Make sure you type the name correctly, and then try again.]

I checked using file explorer and the file appears to be there (along with all the Acrobat files) . If I double-click the file, I get the same error message. I can however view the content in binary form. How can I fix this, please?

I'm running Windows 10 64-bit v2004 (OS Build 19041.329) on a Lenovo W540 laptop (a POS).

Thank you for the forthcoming help and hints...

Correct answer by Amal. | Adobe Employee

Hi BaudeC

 

We are sorry to hear about the issue you are experiencing. As described, you are getting the error 'Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe'

 

Please try the steps below and see if that makes any difference.

 

1.Close the Adobe Acrobat DC

2. Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3. Type regedit in the run dialogue box and hit Enter

4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key Acrobat.exe

5. Relaunch the application and check.

 

Let us know how it goes.

 

Regards

Amal

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Adobe Employee ,
Jun 10, 2020

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Hi BaudeC

 

We are sorry to hear about the issue you are experiencing. As described, you are getting the error 'Windows cannot find 'C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe'

 

Please try the steps below and see if that makes any difference.

 

1.Close the Adobe Acrobat DC

2. Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3. Type regedit in the run dialogue box and hit Enter

4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key Acrobat.exe

5. Relaunch the application and check.

 

Let us know how it goes.

 

Regards

Amal

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Community Beginner ,
Jun 10, 2020

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Amal!! "T H A N K Y O U". I removed the key, and poof it worked!, but
opened up as a new application, and had to log into my account.

Did a couple of updates, as somehow the version was not the one I
originally used, this may be due to my removal and reinstall.... NOW....
Question:

When I do and 'about' it does not show my registration or key..... Will
this remain, or will it break down another time??? I assume my 24 digit key
was stored during the reinstall.....

Again, thank you.

-= Parfumeur =-

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New Here ,
Jun 10, 2020

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I started having this same issue as of today (6/10) not sure when the last time I used Acrobat was, but it worked.  Now, when I try to run Acrobate I get the same error that BaudeC got above.  I assume BaudeC is in the far east as he said Yesterday and today is 6/10 for me.  Also, whenever I try to click on a PDF file, I get the same, Windows cannot find.... error.  I've uninstalled, rebooted and reinstalled and Acrobat or a PDF cannot be found.  I can open a PDF inside of Chrome (not good that a paid app -- I use the creative suite -- won't work).

I am running Windows 10 Pro, 64bit, Version 1909 OS Build 18363.836

I was doing the commented suggestion as I was writing this.. and am VERY happy to report the solution of deleting the acrobat.exe key worked!

THANKS AMAL FROM THE SUPPOORT TEAM

Bob

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Community Beginner ,
Jun 10, 2020

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Hi Amal..... what happened to the OCR feature????

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BaudeC LATEST
Community Beginner ,
Jun 11, 2020

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Ah!!! Sorry for the confusion.... I had reinstalled the Standard version....  I just uninstalled and reinstalled the PRO vesion, had to do 2 updates, 30306 > 30482 > 30523 and after ONE trial run and OCR, all seems fine..

 

Sorry... this nomenclature and versions is very confusing ..

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