Acrobat DC and Big Sur 11.2.3 "something went wrong"

New Here ,
Mar 31, 2021 Mar 31, 2021

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After updating BigSur 11.2.3, as opening Acrobat DC the program the Acrobat Licencing Application informs that "something went wrong". I have done all the cleaning stuff, installed Acroba newly (several times), checked the lines in systems are correct, but the program doesn't work. 

I have a corporate licence and have installed Adobe CC and some other Adobe software, which are working as they should. I have installed it also to my Windows (Bootcamp in the same computer). Weird is that the program worked a week until BigSur's new update was installed. Any clues what is the problem. 

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Install update and subscribe to Acrobat

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Adobe Employee , Mar 31, 2021 Mar 31, 2021
Hi Jikaros   Hope you are doing well and sorry for the trouble. As described you are getting the error 'something went wrong' after updating to Mac BigSur   Please check out the steps provided in the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac and see if that works for you.    Regards Amal    

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi Jikaros

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 'something went wrong' after updating to Mac BigSur

 

Please check out the steps provided in the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac and see if that works for you. 

 

Regards

Amal

 

 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Thanks Amal, that helped. Now it works. 

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