Acrobat DC close suddenly when optimizing the document.

[HyunWoo, Kim]

When I am optimizing or recognizing the document scanned, 

Acrobat Pro DC close suddenly. 

I can't use this tool.

[Eric Dumas]

Hi,

Please confirm the exact version of your software and operating system.

Also, try to locate your error log to find more information on what element might cause the issue.

On windows https://www.supereasy.com/how-to-view-crash-logs-in-windows-10

On Apple Mac https://bjango.com/help/crashlogmac/#:~:text=Crash%20logs%20contain%20information%20about,needed%20o...

[HyunWoo, Kim]

Thank you for reply.

I will try.