Acrobat dc closes when playing a video in a pdf

[Antonia5F8E]

Hey, I have the latest Acrobat DC and I can't play videos from pdf files anymore. The programme just closes without any error message. I assume it is because of the flash player as I have uninstalled it. Can anyone please help me and tell me how to get this working again?

[hsagar]

Hi,

Can you temporarily turn off App Container via following steps and let me know if it fixes your crash:

1. Go to Acrobat preferences by pressing Control + K.

2. Go to Security(Enhanced) in left hand side bar.

3. Turn off "Run in App Container" temporarily.

 

Regards,

Himanshu Sagar

[Antonia5F8E]

hey, thanks for your advice. The application no longer closes and the sound of the video plays, but I don't see a picture of the video.

[hsagar]

Can you try repairing your installation via following steps?

1. Open "Add or remove programs" from Windows system settings.

2. Click on Acrobat DC -> Modify

3. Click on Next.

4. Check Repair checkbox.

5. Click Update.

[Antonia5F8E]

I did it, but nothing changed.

[hsagar]

1. Please tell me your Acrobat version.

2. Is this happening on all video files or only one?

3. Can you attach sample PDF so that I can reproduce bug ?

[Antonia5F8E]

I've got the version 2020.013.20074 and yes it happens with every video I tried to play.

[hsagar]

Thanks!

1. Can you tell me windows OS version too?
2. Secondly, do you have external graphics card like NVIDIA in your machine? If yes, can you tell me it's name?

[hsagar · Accepted solution]

If you do have NVIDIA card, you try following workaround:

Go to Settings > Display > Graphic Settings > Under Choose an App >

• Add Acrobat and edit the default from "Let Windows decide" to Power Saving Intel.
• Add Windows Media Player from C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories and selected Power Saving Intel option for this as well.
• Relaunch Acrobat
• Try to Play video.

[Antonia5F8E]

It worked! I set Acrobat to power save mode and by windows media player i had to choose "let windows decide". Now the video is running. Thanks for your help.