Copy link to clipboard
Copied
The app crashes while connecting to the internet or singing in the user.
We already tried a solution and deleted / renamed following folders:
C:\ProgramData\Adobe – Rename SLStore
C:\Program Files (x86)\Common Files\Adobe – Rename SLCache and Adobe PCD
C:\Users\username\AppData\Local\Adobe – Delete OOBE
The app still crashes.
Any more ideas?
Sincerly!
Copy link to clipboard
Copied
Hi Timo
Hope you are doing well and sorry for the trouble. As described, Acrobat shuts down within 5 seconds and you have tried remaning SL cache SL Store and deleting OOBE folder with no luck.
What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.
Please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' Turn Off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer
Note: Please turn on the security after testing to avoid any security risks.
If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.
You may also try the steps suggested in the help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that helps.
Regards
Amal
Copy link to clipboard
Copied
Hello Amal,
how can I get the version info or check for updates or edit security settings when the app chashes on startup?
We tried a domain admin windows profile but the app crashes as well.
Please continue your good support.
Sincerly!
Copy link to clipboard
Copied
Hi there
We are sorry to hear that. Please remove the application using the Acrobat Cleaner Tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.
Regards
Amal